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- Tasks: Be a Potters ambassador, reserving perfect holiday experiences for guests.
- Company: Join the award-winning Potters Resorts team in a lively environment.
- Benefits: Enjoy free meals, gym access, competitive pay, and career growth opportunities.
- Why this job: Create exceptional guest experiences while thriving in a fun-loving team.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Dynamic role with no two days the same, located in beautiful countryside.
The predicted salary is between 26000 - 26000 £ per year.
As part of our Reservations Team you will:
- Be a Potters ambassador, by reserving our guests the perfect holiday experience at both of our Resorts, on the telephone and face to face.
- Showcase your passion for Potters Resorts by guiding guests with expert advice on rooms and breaks.
- Build lasting connections and rapport with our incredible guests, especially when they visit our Booking Desk to secure their next break.
- Put your tech, administration, and computer skills to good use.
- Display your dedication to delivering outstanding customer service to our valued guests on Resort.
- Welcome guests arriving by coach and build rapport with the organisers during the break.
- Enjoy admin tasks and excel by being organised with great attention to detail.
- Thrive on being part of an expanding and fun-loving team.
If this all sounds like a dream come true, our ideal Reservations Advisor is:
- A natural conversationalist who loves engaging with our customers and guests.
- A keen listener with passion for identifying our guests' needs.
- Highly motivated with bundles of enthusiasm to deliver the best possible solution.
- Thrives on wowing guests with their eagerness to help and resolve guests' questions.
- Detail orientated where attention is key whilst enjoying the thriving and fast-paced sales environment.
- Passionate and doesn’t shy away from checking a calculation.
Hours of Work:
- Full-time, working 40 hours per week covering 5 days out of 7, including weekends and bank holidays.
- Shift patterns will vary between 9am - 6pm.
This role is Resort based - due to our rural location, you will need a full UK driving licence and your own vehicle (as you will not be able to reach us using public transport).
We are looking for candidates with proven customer service experience, ideally gained through both telephone and face-to-face interaction. Hospitality experience would be a bonus.
Why Choose Potters Resorts Five Lakes?
- Be part of an award-winning, newly expanded resort.
- Excellent career growth and personal development opportunities.
- Free Meals when working.
- Free access to our state-of-the-art gym and leisure facilities.
- Competitive pay rates based on age and experience.
- Continuous training through our Potters Academy.
- Regular team recognition, awards, and treat days.
- A genuinely enjoyable place to work.
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Don’t miss out on this incredible opportunity to join Potters Family, apply now and let’s embark on this exciting adventure together.
Reservations Advisor employer: Potters Resorts
Contact Detail:
Potters Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Advisor
✨Tip Number 1
Get to know Potters Resorts inside out! Familiarise yourself with their offerings and values so you can chat confidently about what makes them special. This will help you stand out as a passionate ambassador during your interviews.
✨Tip Number 2
Practice your conversational skills! Engage in mock interviews with friends or family, focusing on how to connect with guests and showcase your customer service experience. The more comfortable you are talking about your passion for hospitality, the better you'll shine!
✨Tip Number 3
Show off your tech skills! Be ready to discuss how you've used technology in previous roles to enhance customer experiences. Whether it's booking systems or communication tools, demonstrating your proficiency can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Potters family right from the start!
We think you need these skills to ace Reservations Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Potters Resorts shine through! Share why you’re excited about the role and how you can contribute to creating amazing holiday experiences for our guests.
Be a Conversationalist: Since we’re looking for natural conversationalists, make sure your application reflects your communication skills. Use a friendly tone and showcase your ability to engage with customers, both in writing and in person.
Highlight Relevant Experience: Don’t forget to mention any customer service or hospitality experience you have! Whether it’s face-to-face or over the phone, show us how your background makes you a great fit for the Reservations Advisor role.
Attention to Detail is Key: As a detail-oriented role, ensure your application is free from typos and errors. This not only shows your attention to detail but also your commitment to delivering outstanding service, just like we do at Potters Resorts!
How to prepare for a job interview at Potters Resorts
✨Know Your Stuff About Potters Resorts
Before the interview, dive deep into what makes Potters Resorts special. Familiarise yourself with their offerings, values, and recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to creating exceptional guest experiences.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it’s resolving a complaint or creating a memorable experience, having specific stories ready will demonstrate your dedication to outstanding customer service.
✨Practice Your Conversational Skills
As a Reservations Advisor, being a natural conversationalist is key. Practice engaging in friendly conversations, perhaps with friends or family, to showcase your ability to build rapport. Remember, it’s all about making guests feel valued and understood!
✨Be Organised and Detail-Oriented
Since the role involves admin tasks and attention to detail, come prepared to discuss how you stay organised. You might want to share tools or methods you use to manage your workload effectively, ensuring nothing slips through the cracks when booking holidays for guests.