Restaurant Supervisor in Newcastle upon Tyne

Here at Potters Resorts, we have been awarded 5 Stars for the last 24 consecutive years – a fabulous achievement. A large part of that success is down to our amazing team members. We have some fantastic opportunities available right now for team players with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day. We have great opportunities for development and progression across the Resort, and we support our team in their future career aspirations. The atmosphere on Resort is lively, fast-paced and exciting, and no two days are ever the same.

As the Restaurant Supervisor, you will be responsible for:

• Leading and motivating the restaurant team, ensuring a positive working environment.
• Supporting the restaurant team throughout each meal service.
• Engaging with our guests to ensure that exceptional customer service is being delivered at all times.
• Addressing any guest concerns or enquiries promptly and professionally.
• Supporting the Restaurant Manager in overseeing daily restaurant operations, including opening and closing procedures.
• Monitoring food quality, presentation and consistency to uphold the highest standards.
• Completing admin tasks such as writing table plans, planning rotas and completing timesheets.

Hours of work:

This is a full-time position working 44 hours per week, 5 days out of 7. Due to the nature of the operation, the hours of work will vary and will include weekends, evenings and bank holidays on a rota basis around the needs of the business. Although we require a flexible and adaptable approach towards the shift patterns, we also strongly encourage and support a healthy work-life balance.

Key Skills and Experience:

• Proven experience of working in a similar front of house role at a supervisory level, with the responsibility of directly supervising and managing a team.
• The ability to lead, coach, supervise and motivate the restaurant team on a day-to-day basis in order to support the delivery of our Restaurant Customer Service and Operational Standards.
• Exceptional standards in relation to customer service, teamwork, health and safety and team happiness and wellbeing.
• Promote a culture of efficiency and dedication within the team, with a strong emphasis on attention to detail.
• Problem solving skills with the ability to react quickly and efficiently in dealing with the daily needs and challenges of the Restaurant Operation.
• Excellent communication skills with the ability to maintain strong working relationships across the Resort.
• Commitment in delivering a high level of customer service.

As part of our team, we will offer you:

• Free use of Palms Health & Fitness - Gym and Swimming Pool
• 30% Discount on products in the shop
• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
• Free Team Lunch available daily
• An all-year-round position (not seasonal)
• Free Parking and on the main Bus Route
• Cycle to Work Scheme
• 10% Discount off all products and treatments within Aphrodite Beauty Salon
• Opportunities to learn and develop across the Resort with Potters Development Academy, including the Trainee Manager Programme, Pathway to Success and Apprenticeship
• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort
• Free access to our Employee Assistance and Wellbeing Programmes, including advice and support with health checks, access to GP’s, mental health support and counselling.

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.