Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly service and maintain high standards in our Leisure Club.
- Company: Join Potters Resorts, the UK's only all-inclusive resort, known for its vibrant atmosphere.
- Benefits: Enjoy free gym access, personal development opportunities, and team recognition perks.
- Why this job: Be part of a dynamic team that values customer service and teamwork in a fun environment.
- Qualifications: Customer service experience is essential; enthusiasm and energy are a must!
- Other info: Flexible hours with a pay rate based on age; perfect for students looking to gain experience.
Overview
Company Description: Potters Resorts is recruiting for a Leisure Club Assistant at Five Lakes, the UK\’s only all-inclusive resort. We are looking for team players with brilliant interpersonal skills, energy, enthusiasm, and a customer-focused approach. Experience in a face-to-face customer service role is preferred.
Responsibilities
- Provide a friendly service to guests at all times.
- Have a robust understanding of the day-to-day operation of a Leisure Club, including Pool and Gym facilities.
- Assist the Leisure & Spa Manager by delivering exceptional customer service, building rapport with resident guests, and leading and motivating the Leisure team to maintain 5-star service standards.
- Carry out regular audits and quality checks on Leisure Club, Gym, and Swimming Pool facilities; address shortfalls and ensure 5-star operational standards are maintained.
- Maintain the highest standards of cleanliness in poolside areas, changing rooms, sport and leisure facilities, gym, and spectator areas.
- Ensure guest and team safety by supporting compliance with health and safety standards and systems, meeting legal obligations, and safeguarding equipment, chemicals, and plant rooms.
- You will take personal pride in: providing friendly, approachable, and enthusiastic service; delivering outstanding leisure and gym facilities; being approachable and supportive to all team members; being guest-focused and building rapport with residential guests as well as leisure and member guests; having keen attention to detail; having excellent organisational skills; taking responsibility for personal and professional development; promoting teamwork and respect among colleagues.
Qualifications and Requirements
- Customer service experience is essential.
Hours, Structure and Pay
- Leisure Club is open from 7:45 a.m. to 7:30 p.m.
- Work 5 days out of 7 to include weekends and bank holidays on a rotational basis.
- 40 hours per week.
- Rates of pay (based on age): £12.21 per hour (over 21); £10.00 per hour (18–20); £9.00 per hour (16–17).
Additional Information and Benefits
- Personal development and accredited learning opportunities with Potters Academy.
- Employee assistance and wellbeing programmes.
- Cycle to Work Scheme.
- Free gym and leisure facilities.
- Friends and family discounts.
- Team recognition, awards, and treat days.
- Loyalty awards.
Potters Resorts is an equal opportunities employer. We consider all qualified candidates regardless of age, disability, gender, gender reassignment, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team can support with reasonable adjustments during the recruitment process.
#J-18808-Ljbffr
Leisure Club Assistant employer: Potters Resorts
Contact Detail:
Potters Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Club Assistant
✨Tip Number 1
Familiarise yourself with the specific services and facilities offered at Five Lakes. Understanding the unique aspects of the resort will help you engage with guests more effectively and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled guest interactions in the past. This will show that you can maintain the high standards expected at Potters Resorts.
✨Tip Number 3
Network with current or former employees of Potters Resorts if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your commitment to personal and professional development by researching relevant training or certifications in leisure management or customer service. Mentioning this in your discussions can set you apart from other candidates.
We think you need these skills to ace Leisure Club Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Leisure Club Assistant position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Personal Statement: Write a personal statement that showcases your enthusiasm for the role and your commitment to providing excellent customer service. Mention specific examples from your past experiences that demonstrate your interpersonal skills and ability to work in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or leisure environments. Include details about your responsibilities and achievements that align with the expectations of the Leisure Club Assistant position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Potters Resorts
✨Show Your Customer Service Skills
Since customer service experience is essential for this role, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to build rapport with guests and handle any challenges that may arise.
✨Demonstrate Team Spirit
Potters Resorts values teamwork, so be ready to discuss how you work well with others. Share instances where you've motivated a team or contributed to a positive working environment, showcasing your interpersonal skills and enthusiasm.
✨Know the Facilities
Familiarise yourself with the operations of leisure clubs, including gym and pool facilities. Being knowledgeable about these areas will show your genuine interest in the role and help you answer questions confidently during the interview.
✨Emphasise Attention to Detail
The role requires maintaining high standards of cleanliness and safety. Be prepared to discuss how you ensure quality in your work and your approach to regular audits and checks, demonstrating your commitment to 5-star service standards.