Housekeeper

As a Housekeeper, you will play a key role in maintaining the high standards of cleanliness and organisation throughout our accommodations, ensuring that each guest enjoys a refreshing and memorable stay. Whether it\’s making up rooms, tidying common areas, or assisting with special requests, your attention to detail and passion for creating a pristine environment will contribute to the overall guest experience.

Responsibilities

• Cleaning and maintaining guest rooms: ensuring rooms are cleaned to high standards, including making beds, dusting, vacuuming, and sanitizing bathrooms.
• Ensuring guest satisfaction: providing excellent customer service by attending to any guest needs, such as providing extra linens or responding to special requests.
• Restocking supplies: ensuring rooms are stocked with necessary items like toiletries, towels, and other amenities.
• Reporting maintenance issues: notifying management of any maintenance or repair issues, such as broken fixtures or equipment.
• Upholding safety and hygiene standards: ensuring that cleaning practices meet health and safety guidelines and maintaining a safe working environment.
• Managing inventory: keeping track of cleaning supplies and reporting when restocking is necessary.
• Adhering to company policies: following Potters Resorts\’ specific standards for cleanliness, guest interaction, and behaviour.

Qualifications & Skills

• Full UK driving licence and own transport (due to rural location).
• Attention to detail: keen eye for cleanliness and tidiness, noticing small issues.
• Time management: ability to manage time effectively in a fast‑paced environment.
• Customer service skills: polite, approachable, responsive to guests.
• Physical stamina: able to stand for long periods, lift heavy items, perform repetitive tasks.
• Organisation skills: ability to organise tasks and maintain cleanliness efficiently.
• Cleaning knowledge: knowledge of proper cleaning techniques, sanitisation, and use of chemicals.
• Teamwork: ability to work well with other staff members.
• Flexibility and adaptability: willingness to adapt to various situations and last‑minute requests.
• Communication skills: good communication with guests and team.

Benefits

• Competitive hourly rates (£10.85 – £12.71 based on age).
• Employee assistance and well‑being programs.
• Cycle to work scheme.
• Friends & family discounts.
• Loyalty awards.
• Free meals while working.
• Free access to state‑of‑the‑art gym and leisure facilities.
• Continuous training through our Potters Academy.
• Regular team recognition, awards, and treat days.
• Paid hours: 9am‑3pm, working 5 days out of 7 to include weekends and bank holidays on a rotational basis.

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team is happy to support with any reasonable adjustments that are needed within the recruitment process.