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- Tasks: Make group reservations, handle enquiries, and build strong relationships with Group Organisers.
- Company: Join Potters Resorts, a 5-star award-winning team in a lively environment.
- Benefits: Enjoy free gym access, discounts on holidays, and daily team lunches.
- Why this job: Be part of a dynamic team where every day is an exciting challenge.
- Qualifications: Passion for sales and strong organisational skills are essential.
- Other info: Flexible working options and opportunities for personal development await you.
The predicted salary is between 1300 - 1600 £ per month.
Company Description
Picture this; an opportunity to join a dynamic team where every day brings new adventures and challenges. If this interests you, then welcome to Potters Resorts, where excellence is not just a goal but a way of life! Located in Hopton-on-Sea we’re proud recipients of the prestigious 5 Star Award for an incredible 24 years in a row – a fabulous achievement – and a large part of that success is down to our amazing team members.
We have a fantastic vacancy available right now in our Group Sales Team for a team player with brilliant interpersonal skills, bundles of energy, endless enthusiasm, and the ability to go the extra mile every day. The atmosphere on Resort is lively, fast‑paced and exciting, and no two days are ever the same – so what are you waiting for? We are seeking an enthusiastic, highly organised individual with a passion for creating sales and delivering excellent customer service to join our Group Sales Team. This is a fast‑paced role that requires strong time‑management skills and the ability to prioritise workloads effectively to maximise productivity.
If you have a natural ability to build rapport with our lovely guests and put a smile on their face that stays with them throughout their stay, then you could be just the person we’re looking for.
Group Sales handles reservations for a wide range of Clubs and Associations. This varied sales role involves providing exceptional customer service, building strong relationships with Group Organisers to secure their reservations, and efficiently managing administration and paperwork. Creating new group business is a key part of this exciting role, and a proven track record in sales is advantageous. The successful applicant will be hands‑on, highly organised, and comfortable managing multiple tasks at pace, ensuring the smooth running of group reservations from initial sale through to the group’s arrival on Resort.
What does the role involve?
- Making group reservations using a computerised reservation system in a fast‑paced environment
- Answering group telephone calls, handling enquiries, booking amendments and updates
- Managing administration and paperwork for Group Leaders, using task lists to prioritise workloads and meet deadlines
- Building strong rapport and long‑term relationships with Group Organisers
- Welcoming groups on arrival at Resort and ensuring a smooth handover
- Creating and developing sales leads to secure new business
- Attending external exhibitions and travel shows to promote and grow Group Sales
- Assisting with direct sales calls during peak demand
Hours of Work
Part Time, working 32 hours per week over 4/5 days, including a weekend day on a rota basis. Shift Patterns will vary between 9am – 6pm. You also get to blend office and home working seamlessly after full training.
Qualifications
We are looking for people who are passionate about selling and, ideally, have previous sales experience. Being highly organised and able to adapt priorities on the go will be essential to succeed in this fast‑paced role.
Additional Information
- Free use of Palms Health & Fitness - Gym and Swimming Pool
- 30% Discount on products in the shop
- Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
- Free Team Lunch available daily
- An all‑year‑round position (not seasonal)
- Free Parking and on the main Bus Route
- Cycle to Work Scheme
- 10% Discount off all products and treatments within Aphrodite Beauty Salon
- Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship
- Discounted Tickets for you and family or friends to join us for a drinks‑all‑inclusive ‘Evening of Entertainment’ on Resort
- Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Seniority level: Entry level
Employment type: Part‑time
Job function: Sales and Business Development
Industries: Hospitality
Group Sales Advisor in Hopton on Sea employer: Potters Resorts
Contact Detail:
Potters Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Sales Advisor in Hopton on Sea
✨Tip Number 1
Get to know the company! Before your interview, dive into Potters Resorts' values and culture. This way, you can show how your enthusiasm and skills align perfectly with their dynamic team.
✨Tip Number 2
Practice your people skills! Since this role is all about building rapport, try role-playing with a friend or family member. This will help you feel more confident when chatting with potential guests and Group Organisers.
✨Tip Number 3
Be ready to showcase your sales experience! Think of specific examples where you've gone the extra mile to secure a sale or provide excellent customer service. This will make you stand out as a candidate who truly understands the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic team at Potters Resorts!
We think you need these skills to ace Group Sales Advisor in Hopton on Sea
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for sales and customer service shine through. We want to see that you’re excited about the opportunity to join our dynamic team at Potters Resorts!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales and customer service. We love seeing how your skills align with what we’re looking for in a Group Sales Advisor.
Be Organised: Since this role requires strong time-management skills, demonstrate your organisational abilities in your application. A clear and structured application will show us you can handle the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Potters Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Potters Resorts. Understand their values, achievements, and what makes them a 5 Star Award winner for 24 years. This knowledge will help you connect your skills and experiences to their mission during the interview.
✨Show Off Your Interpersonal Skills
As a Group Sales Advisor, building rapport is key. Prepare examples of how you've successfully built relationships in previous roles. Think about times when your communication skills made a difference, whether it was resolving a customer issue or securing a sale.
✨Demonstrate Your Organisational Skills
This role requires strong time-management abilities. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You could even share a specific instance where your organisational skills led to a successful outcome.
✨Bring Your Enthusiasm
Potters Resorts is looking for someone with energy and enthusiasm. During the interview, let your passion for sales and customer service shine through. Share why you love working in a fast-paced environment and how you go the extra mile to ensure customer satisfaction.