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- Tasks: Lead and inspire a dynamic entertainment team to deliver fun experiences for guests.
- Company: Join Potters Resorts, a vibrant all-inclusive resort in Hopton-on-Sea, Norfolk.
- Benefits: Enjoy free leisure facilities, discounts, and a supportive work environment.
- Why this job: Be part of a creative culture that values teamwork and guest satisfaction.
- Qualifications: Must have senior entertainment management experience and strong leadership skills.
- Other info: Full-time role with a unique application process including a day at the resort.
The predicted salary is between 36000 - 60000 £ per year.
- Job Title: Head of Entertainment – Hopton
Company Description
POTTERS RESORTS
HEAD OF ENTERTAINMENT
This role is based at Potters Resorts Hopton-on-Sea, Norfolk
An exciting opportunity to lead an Entertainment Team at Potters Resorts Hopton on Sea, Norfolk.
What we\’re looking for:
Applicants should be inspirational leaders who have walked the walk, such as a cruise director or a senior manager for another entertainment-led company. You will manage, grow, and run the entertainment function, ensuring high-quality entertainment all year round.
Job Description
At Potters Resorts Hopton on Sea, you will have the opportunity to manage and grow our dynamic entertainment function. Your role will oversee a team of entertainers and your ultimate aim will be to deliver FUN to our Guests 24/7!
Working closely with the Resort Senior Management Team, the Creative Producer, and the overall Entertainment Management Team, including Tech Crew Manager and Programme & Entertainment Manager, you will oversee the day-to-day running of the entertainment department, including, but not limited to:
- Leadership and Team Empowerment: Lead, coach and inspire a team of approximately 42, fostering a culture of creativity, collaboration and exceptional customer service. Demonstrate a proven ability to lead diverse teams and develop the team to reach their full potential. Previous team management experience is essential.
- Exceptional Guest Experience: Continuously monitor guest feedback and insights, using data-driven approaches to enhance the entertainment experience. Ensure that every interaction, performance, and entertainment activity reflects the resort’s commitment to outstanding customer service.
- Entertainment Excellence: Showcase a passion for entertainment by delivering diverse, engaging entertainment to the highest standards. Play a pivotal role in developing and evolving entertainment offerings that captivate our guests, in close liaison with the Creative Producer.
- Commercial and Financial Acumen: Apply strong commercial acumen to optimise the entertainment department’s performance by managing budgets, and aligning with business objectives. Demonstrate a proven track record of managing P&L performance while delivering high-quality entertainment experiences.
- Hands-On, Visible Leadership: Lead from the front, providing practical support and guidance to your team day to day ensuring seamless execution of entertainment within a fast-paced, multi-functional environment.
- Proactive Problem-Solving: Address any operational challenges and guest concerns with confidence and efficiency, implementing solutions that align with the resort’s commitment to excellence and guest satisfaction.
- Talent Development and Performance Management: Utilise exceptional well-honed people management skills to mentor and motivate team members. Identify individual strengths and areas for growth, provide constructive feedback, and facilitate ongoing development through regular reviews and coaching.
- People-Centred Approach: Foster a positive and inclusive team culture, recognising achievements, encouraging collaboration, and supporting well-being. Ensure all team members feel valued, motivated, and empowered to deliver their best.
- Communication and Collaboration: Build and maintain strong working relationships with the Resort Management Team and Creative Producer. Promote a one-team ethos by collaborating with other departments to deliver seamless guest entertainment experiences.
- Health, Safety, and Compliance: Ensure that all entertainment activities adhere to health and safety regulations, safeguarding both guests and team members while maintaining compliance with industry standards.
Qualifications
About You – Key Skills and Experience:
- Proven experience in a senior entertainment management role.
- An experienced and engaging leader.
- Highly organised.
- Commercially astute.
- Exceptional attention to detail.
- Resilient and adaptable.
- Creative and curious.
- Caring and empathetic.
- Supportive.
- A true team player.
- Friendly and approachable.
We\’d love to hear from you if you possess these qualities and are ready to take on a rewarding challenge! Join us at Potters Resorts Hopton on Sea and help us create unforgettable experiences for our guests.
Application Process
As part of the application process, candidates who make it through the two-stage interview will spend a day with the resort Entertainment Manager. This will allow you to see what we are all about and ensure we are a good fit for each other.
Additionally, final stage candidates will be asked to complete an online psychometric test and provide references from a previous employer where they held a similar role.
This is a full-time role, five days out of seven, with hours determined by the needs of the business. You will need to build a strong management team below you and work closely with the resort management team to ensure you achieve a healthy work-life balance.
Joining our happy, friendly, inclusive, and fun team at Potters Resorts Hopton on Sea comes with a host of benefits, including:
- A supportive working environment at our All-Inclusive Resort.
- The opportunity to deliver First Class Customer Service and build a rapport with our guests.
- Free use of our resort leisure facilities, including a gym and swimming pool.
- A comprehensive Employee Assistance Programme to look after your health and well-being.
- On-resort benefits and discounts in our Beauty Studio & Pop-in Shop.
- Access to the Cycle2Work Scheme and life assurance.
#INDHPHOP
Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team is happy to support with any reasonable adjustments that are needed within the recruitment process.
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Head of Entertainment - Hopton employer: Potters Resorts
Contact Detail:
Potters Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Entertainment - Hopton
✨Tip Number 1
Make sure to showcase your leadership experience in entertainment roles. Highlight any previous positions where you successfully managed a team, especially in environments similar to Potters Resorts.
✨Tip Number 2
Demonstrate your passion for creating exceptional guest experiences. Think of specific examples where you've enhanced entertainment offerings based on guest feedback or data-driven insights.
✨Tip Number 3
Prepare to discuss your commercial acumen. Be ready to share how you've managed budgets and improved P&L performance in past roles, as this is crucial for the Head of Entertainment position.
✨Tip Number 4
Familiarize yourself with the resort's current entertainment offerings and think about innovative ideas you could bring to the table. This will show your proactive approach and creativity during the interview process.
We think you need these skills to ace Head of Entertainment - Hopton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in entertainment management. Focus on leadership roles, team empowerment, and any specific achievements that demonstrate your ability to deliver high-quality entertainment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for entertainment and your leadership style. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to enhance guest experiences and manage diverse teams.
Showcase Your Commercial Acumen: In your application, emphasize your experience with budget management and P&L performance. Provide examples of how you've successfully optimized entertainment functions in past roles to align with business objectives.
Prepare for the Interview Process: Be ready to discuss your leadership approach and how you foster a positive team culture. Think about examples where you've addressed operational challenges or enhanced guest satisfaction, as these will likely come up during the interview stages.
How to prepare for a job interview at Potters Resorts
✨Showcase Your Leadership Skills
As a candidate for the Head of Entertainment, it's crucial to demonstrate your leadership experience. Share specific examples of how you've successfully led diverse teams in the past, focusing on how you inspired and empowered your team members to deliver exceptional entertainment experiences.
✨Emphasize Guest Experience
Highlight your understanding of the importance of guest feedback in shaping entertainment offerings. Be prepared to discuss how you've used data-driven insights to enhance guest experiences in previous roles, ensuring that every performance aligns with high standards of customer service.
✨Demonstrate Commercial Acumen
Discuss your experience managing budgets and P&L performance in previous entertainment roles. Provide examples of how you've optimized department performance while aligning with business objectives, showcasing your ability to balance creativity with financial responsibility.
✨Prepare for Hands-On Leadership Scenarios
Since this role requires visible leadership, be ready to discuss how you would handle day-to-day operations and challenges. Prepare scenarios where you successfully addressed operational issues or guest concerns, demonstrating your proactive problem-solving skills and commitment to excellence.
