At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy 50% off food, instant pay access, and a referral bonus up to £1,500.
- Other info: Join a community that values warmth, genuine connections, and career progression.
- Why this job: Be part of a vibrant team with opportunities for growth in a fun environment.
- Qualifications: Great interpersonal skills and a passion for excellent service.
The predicted salary is between 12 - 12 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Waiter/Waitress — EarlyPay, 50% Food Discount, Growth employer: Potter's Heron
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that fosters a warm and vibrant work culture. With generous benefits like a 50% food discount, bespoke training through our Stepping Stones programme, and a commitment to employee growth, we offer a fulfilling environment for passionate individuals looking to thrive in the hospitality industry. Join us as we expand our community of over 40 locations, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress — EarlyPay, 50% Food Discount, Growth
✨Tip Number 1
Get to know the venue! Before your interview, pop into Heartwood Collection and soak up the atmosphere. Chat with staff if you can; it shows you're genuinely interested and helps you understand the vibe.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'd handle different customer scenarios. Being a people person is key, so show us you can charm the socks off our guests!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart-casual that reflects the Heartwood style, and don’t forget to bring your best smile!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, we love seeing candidates who take the initiative to connect directly with our team.
We think you need these skills to ace Waiter/Waitress — EarlyPay, 50% Food Discount, Growth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely love making guests feel special.
Tailor Your CV:Make sure to customise your CV for the Waiter/Waitress role. Highlight any relevant experience and skills that match what we’re looking for, like great interpersonal skills and a passion for quality food.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re all about finding vibrant individuals who fit our warm and genuine community, so show us who you are!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to becoming part of the Heartwood Collection family!
How to prepare for a job interview at Potter's Heron
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any special dishes. Being able to discuss the food offerings confidently will show your genuine interest in the role and the establishment.
✨Showcase Your People Skills
As a waiter or waitress, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to demonstrate your interpersonal skills during the interview.
✨Dress to Impress
Even though it’s a casual environment, first impressions matter. Dress smartly and appropriately for the interview to convey professionalism and respect for the opportunity.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training opportunities, and growth potential within Heartwood Collection. This shows that you’re not just interested in the job, but also in being part of their community.
