At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Other info: Exciting growth opportunities with plans to expand to over 60 locations.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Great people skills and a passion for excellent service.
The predicted salary is between 12 - 12 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress employer: Potter's Heron
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and community. With bespoke training through our Stepping Stones programme, generous employee benefits including discounts and referral bonuses, and a commitment to career progression as we expand to over 60 locations, joining our team as a Waiter/Waitress means becoming part of a supportive family dedicated to delivering outstanding service in a warm and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, pop into one of the Heartwood locations. Familiarise yourself with the vibe, menu, and staff. This shows you’re genuinely interested and helps you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a waiter or waitress, it’s all about making guests feel special. Role-play with a friend or family member to nail down your approach to customer service. Show us your personality!
✨Tip Number 3
Be ready to share your passion for food! When you apply through our website, be prepared to discuss your favourite dishes and what makes great service. We want to see that spark in you!
✨Tip Number 4
Follow up after your interview! A quick thank-you message can go a long way. It shows you’re keen and keeps you fresh in our minds as we make decisions. Let’s keep the conversation going!
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special.
Tailor Your CV:Make sure your CV is tailored to the role of Waiter/Waitress. Highlight any relevant experience and skills that match what we’re looking for, like great interpersonal skills and a passion for quality food.
Be Yourself:We love vibrant personalities! Don’t be afraid to let your unique character come through in your application. Share a bit about yourself and why you’d be a great fit for our warm and genuine community.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to becoming part of the Heartwood Collection family!
How to prepare for a job interview at Potter's Heron
✨Know the Menu Inside Out
Familiarise yourself with the menu and any seasonal specials before the interview. Being able to discuss the dishes, ingredients, and even suggest pairings shows your passion for food and will impress the interviewers.
✨Show Off Your People Skills
As a waiter or waitress, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent service in the past, whether it’s handling difficult customers or creating memorable dining experiences.
✨Demonstrate Flexibility and Reliability
Heartwood Collection values flexibility and reliability. Be ready to discuss your availability and how you can adapt to different shifts or busy periods. Highlight any previous experience where you’ve had to be adaptable.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love working in this field and what excites you about joining Heartwood Collection specifically. This will help you stand out as a genuine candidate.
