At a Glance
- Tasks: Lead a vibrant team and ensure exceptional guest service in a lively pub environment.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, bespoke training, discounts, and instant pay access.
- Other info: Exciting expansion plans with over 40 locations and counting!
- Why this job: Be part of a growing community with real opportunities for career progression.
- Qualifications: Great interpersonal skills and ideally 1 year of experience in fast-paced dining.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Supervisor. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs
- Ideally, at least 1 year of experience in a fast-paced, fresh food restaurant
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
People-First Supervisor — Lead Guest Service & Team employer: Potter's Heron
At Heartwood Collection, we pride ourselves on being an award-winning hospitality group that values our team as much as our guests. With a vibrant work culture, bespoke training through our Stepping Stones programme, and numerous employee benefits including generous discounts and enhanced leave options, we foster an environment where personal growth and community spirit thrive. Join us in a role that not only offers competitive pay but also the chance to be part of a rapidly expanding family, dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land People-First Supervisor — Lead Guest Service & Team
✨Tip Number 1
Get to know the company culture! Before your interview, check out Heartwood Collection's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel special, think of examples from your past experiences where you've gone above and beyond for customers or team members. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It’s a reflection of how you’ll represent Heartwood Collection and their commitment to service excellence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace People-First Supervisor — Lead Guest Service & Team
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special and creating a warm atmosphere.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in fast-paced, fresh food environments. We love seeing how your past roles have prepared you for the Supervisor position at Heartwood Collection.
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique. Share your story and why you’d be a great fit for our vibrant team!
Apply Through Our Website:For the best chance of joining our community, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Potter's Heron
✨Know the Heartwood Collection
Before your interview, take some time to research Heartwood Collection. Familiarise yourself with their values, the atmosphere of their pubs and brasseries, and their commitment to fresh, seasonal dishes. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Supervisor, you'll need to demonstrate your interpersonal skills. Prepare examples from your past experiences where you've made guests feel special or resolved conflicts effectively. Highlighting these moments will illustrate that you're the people person they're looking for.
✨Be Ready for Fast-Paced Scenarios
Given the fast-paced environment of a restaurant, be prepared to discuss how you handle pressure. Think of specific situations where you successfully managed multiple tasks or supported your team during busy shifts. This will show that you can thrive in their dynamic setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Stepping Stones programme or opportunities for progression within the company. This demonstrates your interest in growing with Heartwood Collection and shows that you’re serious about your career.
