Medical Receptionist

We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our medical facility and enhancing patient experience., * Greet patients warmly upon arrival and assist them with check-in procedures.

• Schedule appointments and manage the appointment calendar effectively.

• Handle incoming calls, addressing inquiries, and directing calls to appropriate staff members.

• Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.

• Process patient registration forms and verify insurance information.

• Assist with billing inquiries and coordinate with the billing department as needed.

• Manage office supplies inventory and place orders when necessary.

• Collaborate with medical staff to ensure seamless patient flow within the clinic.

We are looking for someone to fill an additional part time post from 1pm to 6.30pm Monday to Friday and Thursday 8am to 1pm.

The 6.30pm finish on Monday, Tuesday, Wednesday and Friday is not negotiable, however, the start time could be adjusted for the suitable applicant. Please do not apply if you can not fulfil this.

Our ideal candidate would be able to work within a very busy reception team performing all elements of medical reception/admin, such as answering the incoming calls, prescriptions, actioning workflow from the GP’s and nursing team, making appointments, chasing results, chronic disease recalls etc..

You should be aware that the answering of telephones is very prominent in this role and you should be able to multi-task in a very busy environment and have an approachable and helpful manner and adhere to confidentiality at all times. Experience of working in a call centre may be an advantage due to the nature of the busy phones.

Experience of working in General Practice would be an advantage however, consideration would be given to all candidates with the appropriate administration, reception and particularly telephone experience. Flexibility to do overtime or adjust hours to cover annual leave and sickness would also be an advantage., * Previous experience in an office or administrative role, preferably within a healthcare setting.

• Strong organisational skills with attention to detail.

• Excellent communication skills, both verbal and written, to interact effectively with patients and colleagues.

• Proficient in using office equipment (e.g., computers, printers) and familiar with medical software systems is advantageous.

• Ability to multitask in a fast-paced environment while maintaining professionalism.

• A compassionate approach towards patient care and a commitment to providing outstanding service.

If you are passionate about contributing to a positive healthcare environment and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.

Potteries Medical Centre

Beverley Drive, Stoke-on-Trent ST2 0JG

Permanent, Part-time, Beverley Drive, Stoke-on-Trent ST2 0JG