At a Glance
- Tasks: Lead international technical support and training for life safety solutions.
- Company: Join Potter Global Technologies, a leader in life safety innovation.
- Benefits: Employee ownership, generous PTO, and continuous learning opportunities.
- Other info: Dynamic role with international travel and career growth potential.
- Why this job: Make a global impact while developing your technical expertise.
- Qualifications: Experience in fire safety systems and strong communication skills.
The predicted salary is between 50000 - 65000 € per year.
Join Us as an International Technical Support & Training Manager at Potter Global Technologies. At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships. Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner.
As an International Technical Support & Training Manager, you will lead international technical support, customer training, and technical education activities for our Potter and Safe Signal product ranges outside of the United States. Based at our Portsmouth, UK office and training facilities, you will become the recognized technical expert for our N2 Nitrogen Corrosion Prevention Solutions, Suppression Switches, and Releasing Panels, supporting global growth and customer success.
Our team is looking for someone with strong fire systems expertise who is passionate about training, technical leadership, and customer engagement. In this role, you will support distributors, engineers, consultants, and installers through technical training, webinars, product support, and education programs designed to drive market adoption and technical excellence worldwide.
If you enjoy combining hands-on technical knowledge with customer interaction, presentation, and international collaboration, this could be the perfect opportunity for you.
What You’ll Do- Serve as the lead international technical support expert for Potter and Safe Signal products.
- Provide advanced technical support and troubleshooting for N2 Nitrogen Corrosion Prevention Systems, Suppression Switches, and Releasing Panels.
- Support distributors, installers, consultants, engineers, and end users with technical guidance and issue resolution.
- Manage technical escalations and international RMA processes in collaboration with engineering and product teams.
- Develop and deliver international technical training programs, webinars, workshops, and certification courses.
- Create and maintain technical training materials, presentations, manuals, and digital learning resources.
- Deliver classroom, hands-on, and on-site training at our Portsmouth facilities and international customer locations.
- Support and mentor regional technical teams and trainers to ensure consistent global technical support standards.
- Act as the technical subject matter expert for N2 corrosion prevention and suppression solutions.
- Educate customers and partners on corrosion prevention, nitrogen applications, suppression integration, and system benefits.
- Support sales and business development teams through technical presentations, demonstrations, and customer engagement.
- Represent Potter and Safe Signal at trade shows, seminars, and industry events worldwide.
- Collaborate with engineering, product management, and marketing teams on product launches, customer education, and continuous improvement initiatives.
- Maintain knowledge of international industry standards, regulations, and emerging technologies.
- Take on additional responsibilities as needed to support business objectives and team success.
Experience That Drives Success:
- Extensive experience within the fire alarm, suppression, or life safety systems industry.
- Strong technical knowledge of releasing panels, suppression systems, fire alarm interfaces, system commissioning, and troubleshooting.
- Proven experience in technical support, field engineering, commissioning, technical training, or technical leadership roles.
- Experience delivering technical training to engineers, distributors, and customers.
- Experience developing structured technical training programs or certification programs.
- Strong presentation, communication, and public speaking skills.
- Ability to explain complex technical concepts clearly and confidently to diverse audiences.
- Strong problem-solving and diagnostic capabilities.
- Comfortable working internationally across multiple regions and cultures.
- Willingness to travel internationally on a regular basis.
- Experience with nitrogen generation or corrosion prevention systems.
- Experience supporting international distribution networks and technical partners.
- Knowledge of international fire protection standards and suppression applications.
- Experience leading webinar programs and digital technical education initiatives.
- Previous leadership or senior technical management experience.
- Background as a commissioning engineer, systems engineer, technical trainer, or technical support manager.
- Recognized technical expert with a hands-on, solutions-focused approach.
- Passion for customer education and technical excellence.
- Strong leadership, mentoring, and relationship-building skills.
- Professional, confident, and customer-focused communication style.
- Highly organized with the ability to manage multiple international initiatives simultaneously.
- Commercial awareness with the ability to support business growth through technical leadership and customer engagement.
- Ability to work effectively in cross-cultural international environments.
- Proficiency in Microsoft Office Suite.
We build strong relationships—with teammates, partners, and customers. We take pride in knowing every product we build serves the purpose of protecting lives. We listen actively, coach frequently, and own our results. We foster innovation, value curiosity, and believe that experimentation is part of growth. We create a welcoming and inclusive space where everyone belongs. We take ownership of our work—quality and safety are at the core of what we do.
Benefits That Matter:- Employee Ownership Program – You’re not just an employee—you’re an owner. We share success together.
- 401(k) with company match.
- Generous paid time off and holidays.
- Continuous learning and development opportunities.
- Financial Wellness programs including complimentary Certified Financial Planner sessions.
- Recognition programs that celebrate individual and team wins.
- A mission-driven team that supports life-saving outcomes, every day.
This is a full-time position, on-site at our Portsmouth, UK location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.
Ready to Apply? Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world—and where you’re not just an employee but an owner—we want you on board! Join us, and let’s create safer environments together—making a global difference you’ll be proud to own.
International Technical Support & Training Manager in Portsmouth employer: Potter Global Technologies
At Potter Global Technologies, we pride ourselves on being a purpose-driven employer that fosters a collaborative and innovative work culture. Our Portsmouth office offers a unique opportunity to engage in meaningful work that directly contributes to life safety solutions, while our commitment to employee ownership, continuous learning, and recognition programmes ensures that every team member feels valued and empowered to grow. Join us to be part of a mission-driven team where your expertise will make a global impact.
StudySmarter Expert Advice🤫
We think this is how you could land International Technical Support & Training Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing Potter Global Technologies inside out will help you stand out as a candidate who’s genuinely interested in their mission.
✨Tip Number 3
Showcase your technical expertise during interviews. Be ready to discuss your experience with fire systems and training, and how you can contribute to their global growth and customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our mission to create safer environments.
We think you need these skills to ace International Technical Support & Training Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in fire systems and technical training, as these are key for us at Potter Global Technologies. Show us how your skills align with our mission of creating safer environments!
Show Your Passion:We love seeing candidates who are genuinely excited about life safety solutions. Share your enthusiasm for the industry and any relevant projects or experiences that demonstrate your commitment to customer education and technical excellence.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your technical expertise and how you can support our international teams. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Potter Global Technologies!
How to prepare for a job interview at Potter Global Technologies
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around fire systems and the specific products mentioned in the job description. Be ready to discuss N2 Nitrogen Corrosion Prevention Solutions and how they work, as well as any troubleshooting you've done in the past.
✨Showcase Your Training Skills
Since this role involves a lot of training and customer engagement, prepare examples of how you've successfully delivered technical training before. Think about the methods you used, the feedback you received, and how you adapted your approach for different audiences.
✨Be Ready for Problem-Solving
Expect to be asked about how you handle technical escalations or complex issues. Prepare a couple of scenarios where you successfully resolved a challenging problem, highlighting your diagnostic capabilities and how you communicated with stakeholders.
✨Cultural Awareness is Key
Given the international aspect of the role, be prepared to discuss your experience working across different cultures. Share examples of how you've adapted your communication style or training methods to suit diverse audiences, showing that you can thrive in a global environment.
