At a Glance
- Tasks: Provide 1st line support for Microsoft Dynamics 365 Business Central users and troubleshoot complex issues.
- Company: Forward-thinking company with a collaborative and supportive culture.
- Benefits: Regular social events, strong focus on employee wellbeing, and opportunities for technical development.
- Other info: Enjoy a vibrant work environment with excellent career growth potential.
- Why this job: Join a dynamic team and enhance your technical skills while making a real impact.
- Qualifications: Experience in Business Central support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Business Central 1st Line Support Expert?
Could you be the Guru for this forward thinking company?
My client has implemented Business Central and are looking to appoint an experienced Business Central 1st Line Support person to join the business to assist end users with day-to-day operations.
This is an excellent opportunity for someone who enjoys troubleshooting complex Business Central issues, working closely with a team, and further developing their technical expertise within a collaborative and supportive environment and culture with regular social events and a strong focus on employee wellbeing.
We need you to bring your expertise to: Provide 1st line support for Microsoft Dynamics 365 Business Central users via phone, email, and support desk.
Take ownership of complex technical support cases, efficiently investigating, analysing, and resolving issues.
Escalate unresolved or highly technical issues to support or development teams where appropriate.
Work closely with developers to coordinate code fixes, testing, and successful deployment.
Deliver user training.
Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and user expectations.
Maintain accurate and up-to-date documentation of support cases and resolutions.
Contribute to the creation and maintenance of internal knowledge articles and best practice documentation. ...
Business Central 1st Line Support employer: Potential Recruitment
Join a leading international company in Dukinfield, where we prioritise employee growth and development through extensive training opportunities. Our competitive pay and comprehensive benefits, including life assurance and a robust pension plan, reflect our commitment to creating a supportive and rewarding work environment for our skilled Platers. Experience a collaborative culture that values precision and excellence in every aspect of your work.
