Head of Estates Management

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Potensis is delighted to partner with an award-winning Mixed Use Developer who, for the last 20 years, has built an excellent reputation for place‑making and delivering design‑led projects throughout the capital.

Due to expansion they are looking to add a Head of Estate Management to their existing team.

Responsibilities

• Monitoring Managing Agents’ performance to ensure timely resolution of issues, in line with Service Level Agreement (SLA) requirement
• Conducting monthly consultations with internal and external stakeholders, including RSL’s and other freeholders to collaborate on the specific needs of each development
• Designing and setting up resident portals prior to project completion and handover
• Support the design of new projects to ensure that estate management issues are factored into the design of new projects
• Support the review of Estate Management facilities on existing and upcoming developments
• Facilitating regular meetings with stakeholders to ensure project progress and high standards are consistently maintained
• Contributing to the tendering and appointment of Managing Agents for upcoming developments, including management agreements
• Reviewing annual service charge budgets for both pipeline and live schemes in collaboration with Managing Agent to ensure best value for the business
• Consult with the construction teams on the progress of upcoming completing blocks
• Overseeing the planned preventative maintenance of the estate and ensuring that the development is always presentable
• Ensuring that the commitment to delivering excellent customer service is maintained through effective communication with customers, new and existing

The role would suit someone currently heading an Estates Management team who has a record of working on residential‑led, high‑value projects on behalf of a developer and is looking to move client side, or someone who is already working within a developer that would like to work for on a fantastic set of projects.

Consideration would also be given to someone stepping into this role that would like to take the next step in their career.

If you are interested in hearing further details, please apply today!

Seniority Level

Director

Employment Type

Full-time

Job Function

Customer Service

Industries

Real Estate and Construction

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