Potensis is proud to present an excellent opportunity to join a prestigious Residential Developer who have developed an excellent reputation for delivering high quality, design led developments across the UK.
This has been coupled with a commitment to ensuring that all customers receive the highest possible levels of customer service when purchasing a new property.
In order to ensure that this is maintained, they are looking to add an experienced Customer Service Manager to join a growing region to help manage a small number of high value developments, from handover through the warranty period.
This role is offered on a full time, fixed term contract for 12 months with scope to extend.
Responsibilities
- Manage the handover and home demonstration process to full customer satisfaction.
- Deal with any escalated issues that cannot be resolved by junior staff members.
- Train and guide staff to ensure that excellent customer service is provided at all times.
- With the use of specialist teams, help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company.
- Work with internal teams and external contractors to ensure that issued are raised and resolved to avoid future issues.
- Respond to customers enquiries in a professional manner.
- Ensure that all customers receive timely updates on the resolution of issues and all communication is logged effectively.
Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service.
This is a fast paced role and would suit someone who is organised and has a clear approach to problem solving.
Experience of working within the property industry in a customer services or customer relations is preferred, though consideration would be given to anyone who gained experience in a transferable sector.
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Customer Service Manager - Property Development in Cambridge employer: Potensis
As one of the UK's leading residential developers, our client offers a dynamic work environment where innovation and quality are at the forefront. Employees benefit from competitive salaries, annual bonuses, and a robust pension scheme, alongside ongoing professional development opportunities that foster career growth. With a collaborative culture that values teamwork across various departments, this role provides a unique chance to make a significant impact on the delivery of high-quality homes in vibrant communities throughout London and the South East.
