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For Companies At a Glance
- Tasks: Manage customer relations and ensure high-quality home handovers.
- Company: Join an award-winning developer in the dynamic Eastern Division.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth.
- Why this job: Be part of a team that values quality and customer satisfaction, making a real impact.
- Qualifications: Strong communication skills and experience in customer relations or housebuilding preferred.
- Other info: Flexibility required, including some weekend hours.
The predicted salary is between 36000 - 60000 £ per year.
Potensis Selection is delighted to partner with an award winning developer who is looking to add a Customer Relations Manager to join its dynamic Eastern Division. The role is to ensure that homes handed over to customers meet the high quality standards our client strives for.
Key Responsibilities
- Works collaboratively with the Site and Sales team to ensure Home Quality Inspections, Home Demonstrations and Customer Journey Aftercare events are carried out in a timely manner, relative to the customers anticipated legal completion date.
- Invites all customers to a Home Demonstration and Pre-Completion Inspection ahead of legal completion, so their moving-in day is as easy as possible.
- Visits customers after they have moved in to collect their snagging list and any defects and works in collaboration with the Site team to resolve issues.
- Demonstrates a solution focused approach to ensure SLAs are achieved and conflicting priorities are managed well.
- Works independently and in an organized and well-planned manner to resolve issues, tasks and complaints within the required SLA.
- Looks for solutions when blockers to remedying customer issues arise and ensures the Customer Director is made aware when issues cannot be resolved within SLA.
- Ensures issues have quality notes for reference so there is an accurate record of all customer interactions.
- Builds relationships with other functions and works collaboratively with them to resolve customer issues.
- Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of our service offering.
Key Background Experience
- Able to demonstrate ability to work flexibly, efficiently and reliably, with some weekend and end of day hours.
- Strong interpersonal, communication and relationship building skills.
- Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately.
- Proven ability to remain calm, measured and resilient in challenging situations.
- Proven track record of ability to manage complex customer matters.
- Previous experience of working in the housebuilding industry.
Locations
Customer Relations Manager in Sudbury, Suffolk employer: Potensis Selection Limited
Contact Detail:
Potensis Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Sudbury, Suffolk
✨Tip Number 1
Familiarise yourself with the housebuilding industry and current trends. Understanding the market will help you speak confidently about your insights during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the customer relations and housebuilding sectors. Attend local events or join online forums to connect with others who can provide valuable insights or even referrals to our open position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlight your problem-solving skills and ability to remain calm under pressure, as these are crucial for the Customer Relations Manager role.
✨Tip Number 4
Research our company values and recent projects. Being able to discuss how your personal values align with ours will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Relations Manager in Sudbury, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and the housebuilding industry. Use specific examples that demonstrate your ability to manage complex customer matters and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Mention how your previous experiences align with the responsibilities of the Customer Relations Manager role, particularly in ensuring high-quality standards.
Highlight Problem-Solving Skills: In your application, emphasise your solution-focused approach. Provide examples of how you've successfully resolved customer issues or managed conflicting priorities in past roles.
Show Enthusiasm for the Role: Convey your passion for customer service and the housebuilding industry in your application. Explain why you are excited about the opportunity to work with Potensis Selection and contribute to their dynamic Eastern Division.
How to prepare for a job interview at Potensis Selection Limited
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in managing customer relationships. Discuss specific examples where you successfully resolved customer issues or improved their experience, as this role heavily focuses on customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you faced challenges and how you overcame them. The interviewer will be looking for your ability to remain calm under pressure and find solutions, so have a few examples ready that showcase your problem-solving skills.
✨Emphasise Collaboration Experience
Since the role requires working closely with various teams, be ready to talk about your experience collaborating with different departments. Share instances where teamwork led to successful outcomes, especially in resolving customer issues.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values, particularly their commitment to quality and customer service. This knowledge will help you align your answers with what they are looking for and demonstrate your genuine interest in the role.
