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- Tasks: Lead a team to deliver amazing sandwiches and customer service in a fast-paced environment.
- Company: Join Potbelly, a beloved sandwich shop with over 400 locations, known for good vibes and great careers.
- Benefits: Enjoy competitive pay, flexible schedules, health insurance, paid time off, and career growth opportunities.
- Why this job: Be part of a fun team that values diversity and creates a positive impact in the community.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience and strong communication skills.
- Other info: Ongoing applications accepted; food safety certification required within 30 days for Illinois applicants.
PAY TRANSPARENCY: earn between $15.25 and $15.75 plus digital tips!* Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah , we\’ve got the best. Ready to join our growing Potbelly Nation? The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. What\’s In It For You**: Competitive pay! Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities **If hired, you must meet and maintain all eligibility requirements to qualify** What you bring to the table… You want to delight customers with great food and good vibes You are friendly and customer service oriented You have strong written and verbal communication skills You enjoy problem-solving You enjoy higher levels of noise from music, customer and employee traffic You love working in a fast-paced environment You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish You can handle the heat of the kitchen – knife skills are a plus! You\’re at least 18 years old A minimum of 1 year supervisory experience in a restaurant or retail environment preferred You\’re able to stand/walk for 8-9 hours or as needed You\’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment. Job Duties and Functions Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back-of-the-house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Others duties as assigned -As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity- Application Deadline: We accept applications for this position on an ongoing basis. There is no specific application deadline, and we encourage all individuals to submit their applications. *Potbelly cannot make guarantees about tip earnings* Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We\’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, age, sex, sexual orientation, gender identity, national origin, veteran status, or any other characteristic protected by law. Already applied? Go to TalentReef to see your application Position Information Company : Potbelly Corporate Position : Shift Leader Status : Part Time Shift : First (Day), Second (Afternoon), Third (Night) Req # : 10536559 Date Posted : March 31, 2025 Location : 15000 Potomac Town Place, Woodbridge, US, VA, 22191 Job Category : Associate #J-18808-Ljbffr
Shift Leader employer: Potbelly
Contact Detail:
Potbelly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with Potbelly's values and culture. Understanding their commitment to customer service and teamwork will help you demonstrate how you align with their mission during your interactions.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples from your previous experience. Highlight times when you successfully managed a team or resolved conflicts, as this is crucial for a Shift Leader role.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Think of scenarios where you had to think on your feet in a fast-paced environment, as this will resonate well with the demands of the job.
✨Tip Number 4
If you're not already food safety certified, consider getting certified before applying. This shows initiative and readiness to meet the job requirements, making you a more attractive candidate.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at Potbelly. Highlight your supervisory experience and customer service skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to lead a team, manage tasks efficiently, and provide excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the food industry and your commitment to creating a positive customer experience. Mention specific examples from your past roles that demonstrate your leadership and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Potbelly
✨Show Your Passion for Customer Service
As a Shift Leader, you'll be expected to delight customers with great food and good vibes. Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
Highlight your supervisory experience and how you've successfully led teams in a fast-paced environment. Be prepared to discuss specific situations where you managed tasks efficiently, provided feedback, or resolved conflicts among team members.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've handled customer complaints or operational challenges effectively. This will showcase your ability to think on your feet and maintain a positive atmosphere.
✨Familiarise Yourself with Food Safety Standards
Since food safety certification is crucial for this role, brush up on relevant health and safety standards. Being knowledgeable about these procedures will demonstrate your commitment to maintaining a safe and clean environment for both customers and staff.
