Customer Service Adviser

The Customer Service Adviser role is a fast paced and varied position. You will have a desire to always deliver excellent customer service, to provide support and be able to process customer orders and enquiries accurately and efficiently. You will be providing support and guidance to internal and external customers to achieve a swift resolution.

Key Responsibilities

• Answer all contact via email, phone and live chat promptly ensuring accurate information is provided and the customer’s enquiry is resolved professionally or where necessary directed to the appropriate department.
• Regularly update customers on the progress of their enquiry until completion.
• Ensure customer account information is accurately recorded on the required systems.
• Ensure orders are processed with accuracy and in a timely manner.
• Liaise with other internal departments as required to ensure any appropriate information is communicated to customers and field management.
• Accurately process returns, credits and replacement orders in line with company policy.
• Monitor and clear Back Order and Returns to ensure deadlines are met.
• Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.
• Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
• Complete all expected daily individual tasks allocated to you by your manager and support the customer service team in achieving all objectives.
• Follow policies and procedures consistently and diligently, reporting any breach to your team leader.

What You Will Bring

• A Team Player focused on providing the best outcomes for all clients.
• Strong attention to detail.
• Accurate and fast keyboard skills.
• Excellent verbal and written communication skills.
• Methodical approach resulting in minimal errors.
• Strong organisation skills.
• Ability to use own Initiative.
• Excellent time management skills.
• A desire to provide a quick resolution to any outstanding issues.
• An upbeat attitude contributing to a positive environment to work within.

Technical Skills, Knowledge & Experience

• Experience of dealing with customers in a fast-paced environment.
• Used to working with digital contact platforms (phones and live chat).
• Competent in using Microsoft Office 365.
• Excellent level of verbal and written communication.

Posturite is the UK’s leading provider of ergonomic solutions. We have been providing specialist DSE assessments, services and solutions for more than 30 years. Posturite help thousands of people and clients improve the health, happiness and productivity through a range of solutions including DSE assessments, ergonomic product provision, furniture, and a range of Enablement assessments and training to assist individuals.

Not only do we work directly with individual customers and end users, we also work with a diverse range of clients from the public and private sector, including many charities. We are proud to assist over 75% of FTSE 250 companies and 50% of central government organisations.

Our employees have a wealth of experience, with individuals who can offer case management for musculoskeletal, disability and other specialist areas. We provide over 20,000 assessments per year to all parts of the UK, this includes traditional DSE assessment but also offer a range of enablement assessments in areas such as visual or hearing impairments, dyslexia, dyspraxia, and all neurodiverse conditions.