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For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and live chat while processing orders.
- Company: Join a dynamic team at Posturite, dedicated to enhancing customer experiences.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for growth.
- Why this job: Be part of a supportive culture that values communication and teamwork.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Fast-paced environment where multitasking and attention to detail are key.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Adviser role is a fast paced and varied position. You will have a desire to always deliver excellent customer service, to provide support and be able to process customer orders and enquiries accurately and efficiently. You will be providing support and guidance to internal and external customers to achieve a swift resolution.
The ideal candidate will have previous customer service experience and must be confident speaking to people on the phone with excellent communication skills, highly organised under pressure, have a strong level of attention to detail and an ability to multi-task switching between calls, e-mails and live chat throughout the day.
- Answer all contact via phone, email and live chat promptly ensuring accurate information is provided and the customers enquiry is resolved professionally or where necessary directed to the appropriate department.
- Regularly update customers on the progress of their enquiry until completion.
- Ensure customer account information is accurately recorded on the required systems.
- Ensure orders are processed with accuracy and in a timely manner.
- Liaise with other internal departments as required to ensure any appropriate information is communicated to customers and field management.
- Accurately process returns, credits and replacement orders in line with company policy.
- Monitor and clear Back Order and Returns to ensure deadlines are met.
- Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.
- Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
- Complete all expected daily individual tasks allocated to you by your manager and support the customer service team in achieving all objectives.
- Follow policies and procedures consistently and diligently, reporting any breach to your team leader.
Contact Detail:
Posturite Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires confident phone interactions, consider role-playing scenarios with friends or family to enhance your ability to handle various customer situations.
✨Tip Number 3
Showcase your organisational skills by preparing a system for managing multiple tasks. You might want to create a mock schedule that includes handling calls, emails, and live chats to illustrate your ability to multitask effectively.
✨Tip Number 4
Research common customer service challenges and solutions. Being able to discuss these during your interview will highlight your proactive approach and readiness to tackle issues that may arise in the role.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Emphasise your communication skills, ability to multi-task, and attention to detail, as these are crucial for the Customer Service Adviser role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences where you successfully resolved customer enquiries or improved customer satisfaction.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and ability to work under pressure. Provide examples of how you've managed multiple tasks simultaneously, such as handling calls, emails, and live chats.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Posturite Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability and confidence in handling similar situations.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication skills, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to engage effectively with customers.
✨Emphasise Your Organisational Skills
The job involves multitasking and managing various enquiries simultaneously. Prepare to discuss how you prioritise tasks and stay organised under pressure. You might want to share specific tools or methods you use to keep track of your workload.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential customer issues you might face and how you would resolve them. This will help you demonstrate your critical thinking and ability to provide swift resolutions.
