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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls, emails, and live chats.
- Company: Join a dynamic team dedicated to delivering top-notch customer service.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Ideal for high school and college students looking for part-time work.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Contact Centre Adviser role is a fast paced and varied position. You'll be the first point of contact for our customers, providing excellent service over the telephone, email or live chat with the aim to deliver great customer experience in every response. You will provide support, respond and resolve queries relating to customer orders and enquiries accurately and efficiently.
The ideal candidate will have previous contact centre or customer service experience and must be confident speaking to people on the phone with excellent communication skills, highly organised under pressure, have a strong level of attention to detail and an ability to multi-task switching between calls, e-mails and live chat throughout the day.
Customer Service Contact Centre Adviser in Polegate employer: Posturite Limited
Contact Detail:
Posturite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Contact Centre Adviser in Polegate
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident when handling calls, emails, or live chats during the interview.
✨Tip Number 2
Brush up on your communication skills by engaging in conversations with friends or family. Focus on being clear and concise, as this is crucial for a role that involves multi-tasking and responding to various customer queries.
✨Tip Number 3
Demonstrate your organisational skills by creating a mock schedule for managing multiple tasks. This will show your potential employer that you can handle the fast-paced environment of a contact centre effectively.
✨Tip Number 4
Research StudySmarter and our customer service values. Understanding our approach to customer experience will allow you to align your answers with our expectations during the interview process.
We think you need these skills to ace Customer Service Contact Centre Adviser in Polegate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or contact centre roles. Emphasise your communication skills and ability to handle multiple tasks, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer queries in the past and how you can contribute to delivering excellent customer experiences.
Highlight Key Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work under pressure. Use bullet points to make these skills stand out, as they are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in a customer-facing role.
How to prepare for a job interview at Posturite Limited
✨Showcase Your Communication Skills
Since the role involves speaking to customers over the phone, it's crucial to demonstrate your communication skills during the interview. Practice clear and concise responses, and be prepared to engage in a mock conversation to showcase your ability to handle queries effectively.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in customer service or contact centres. Share specific examples of how you've successfully resolved customer issues or improved their experience, as this will show that you're well-prepared for the role.
✨Demonstrate Your Multi-tasking Ability
The job requires juggling multiple tasks like calls, emails, and live chats. Be ready to explain how you manage your time and prioritise tasks in a busy environment. You might even want to share a story where you successfully handled several responsibilities at once.
✨Prepare for Common Customer Scenarios
Anticipate questions related to common customer service scenarios, such as dealing with difficult customers or resolving complaints. Think about how you would approach these situations and be ready to discuss your thought process and solutions during the interview.
