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- Tasks: Be the friendly voice helping customers with their queries via phone, email, or live chat.
- Company: Join a dynamic team dedicated to delivering top-notch customer service.
- Benefits: Enjoy flexible working hours and potential remote work options.
- Why this job: Gain valuable experience in a fast-paced environment while making a real difference for customers.
- Qualifications: No prior experience needed; just bring your enthusiasm and great communication skills!
- Other info: Perfect for high school and college students looking for part-time work.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Contact Centre Adviser role is a fast paced and varied position. You will be the first point of contact for our customers, providing excellent service over the telephone, email or live chat with the aim to deliver great customer experience in every response. You will provide support, respond and resolve queries relating to customer orders and enquiries accurately and efficiently.
Customer Service Contact Centre Adviser employer: Posturite Limited
Contact Detail:
Posturite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Contact Centre Adviser
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you answer customer queries more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers via phone, email, and live chat, being clear and concise in your responses is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues. This will highlight your capability to handle the fast-paced nature of the role.
✨Tip Number 4
Research common customer service challenges. Being aware of typical issues faced in a contact centre environment will prepare you for potential questions during the interview and show that you're proactive about understanding the role.
We think you need these skills to ace Customer Service Contact Centre Adviser
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Service Contact Centre Adviser position. Understand the key responsibilities and skills required, such as communication skills and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Include specific examples of how you've successfully handled customer queries or resolved issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this company and how your skills align with their mission to deliver great customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Posturite Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a Customer Service Contact Centre Adviser, you'll likely face various customer scenarios. Prepare for common questions or role-play situations where you might need to resolve a customer's issue. This will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since the role involves interacting with customers via phone, email, and live chat, it's crucial to showcase your communication skills. Be clear and concise in your answers, and don't hesitate to ask for clarification if you don't understand a question.
✨Emphasise Your Customer-Centric Approach
Highlight your commitment to providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will demonstrate that you understand the importance of delivering a great customer experience.
