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- Tasks: Deliver top-notch customer service via email, phone, and live chat.
- Company: Join a dynamic team in Polegate focused on customer satisfaction.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth.
- Why this job: Be part of a supportive culture that values teamwork and quick resolutions.
- Qualifications: Experience in customer service and proficiency in Microsoft Office 365 required.
- Other info: Bring your upbeat attitude and attention to detail to make a difference!
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Adviser role is a fast paced and varied position. You will have a desire to always deliver excellent customer service, to provide support and be able to process customer orders and enquiries accurately and efficiently. You will be providing support and guidance to internal and external customers to achieve a swift resolution.
Key Responsibilities:
- Answer all contact via email, phone and live chat promptly ensuring accurate information is provided and the customers enquiry is resolved professionally or where necessary directed to the appropriate department.
- Regularly update customers on the progress of their enquiry until completion.
- Ensure customer account information is accurately recorded on the required systems.
- Follow policies and procedures consistently and diligently, reporting any breach to your team leader.
What you will bring:
- A Team Player focused on providing the best outcomes for all clients.
- Close attention to detail.
- Accurate and fast keyboard skills.
- Excellent verbal and written communication skills.
- Methodical approach resulting in minimal errors.
- Strong organisation skills.
- Ability to use own Initiative.
- Excellent time management skills.
- A desire to provide a quick resolution to any outstanding issues.
- An upbeat attitude contributing to a positive environment to work within.
Technical Skills, Experience and Knowledge:
- Essential experience of dealing with customers in a fast-paced environment.
- Used to working with digital contact platforms (phones and live chat).
- Competent in using Microsoft Office 365.
- Excellent level of verbal and written communication.
Customer Service Adviser in Polegate employer: Posturite Limited
Contact Detail:
Posturite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Polegate
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle any situation that arises.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing exercises. This will prepare you for the fast-paced environment and help you convey information clearly and professionally.
✨Tip Number 3
Get comfortable with digital contact platforms like live chat and phone systems. Familiarity with these tools will not only boost your confidence but also show us that you can hit the ground running.
✨Tip Number 4
Showcase your organisational skills by preparing a system for tracking customer enquiries. This will demonstrate your methodical approach and ability to manage multiple tasks efficiently, which is crucial for this role.
We think you need these skills to ace Customer Service Adviser in Polegate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise your skills in communication, organisation, and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer enquiries in the past and how you can contribute to a positive work environment.
Highlight Technical Skills: Since the role requires proficiency in digital contact platforms and Microsoft Office 365, be sure to mention any relevant experience with these tools in your application. This will demonstrate your readiness for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Adviser.
How to prepare for a job interview at Posturite Limited
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to remain calm under pressure and how you ensured customer satisfaction.
✨Familiarise Yourself with Digital Platforms
Since the role involves using digital contact platforms, make sure you are comfortable discussing your experience with tools like live chat and phone systems. Be ready to explain how you’ve used these in previous roles.
✨Demonstrate Attention to Detail
During the interview, emphasise your methodical approach to tasks. You might be asked to describe how you ensure accuracy in your work, so think of specific instances where your attention to detail made a difference.
✨Exude Positivity and Team Spirit
The company values a positive environment, so come across as upbeat and enthusiastic. Share examples of how you’ve contributed to team success and maintained a positive attitude even in challenging situations.
