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- Tasks: Support technical queries, deliver training, and assist with exhibitions.
- Company: Join Pride Mobility, a leader in innovative powered wheelchair design.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in the mobility industry while working with passionate professionals.
- Qualifications: Experience in mechanical support is preferred; training provided for the right candidate.
- Other info: Position based in Bicester with occasional UK travel required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bicester, England, United Kingdom
Hours: 09:00 - 17:30
Salary: Details of remuneration will be discussed during the interview stage
Organisation: Pride Mobility
Closing Date: 30/06/2025
As a world leader in innovative powered wheelchair design and manufacture, we have an exciting opportunity for someone with passion, energy, and drive to join our successful Quantum Rehab team. This role supports the Senior Quantum Sales Manager and works closely with the Build Manager to handle technical queries, deliver training, and assist with tenders and exhibitions.
RESPONSIBILITIES/DUTIES
- Responsible for all Quantum and Stealth technical queries, including telephone calls and emails.
- Support the customers network with fault diagnosis, product advice, part replacements, and programming queries.
- Organising the collection and return of products for testing; and carrying out subsequent testing.
- Carry out onsite and field based technical training for customers and internal staff where required.
- Maintain training records and ongoing contact with those organisations.
- Assist with tender bids and contract maintenance.
- Support exhibition and trade show preparations.
The ideal candidate will live near our Bicester head office and be comfortable with occasional UK travel. You’ll need to show experience in mechanical technical support and be confident (or willing to learn) in delivering training. Familiarity with powerchair electronics and specialist seating is an advantage, but not essential, full training will be provided. Good computer skills, telephone manner, and a full driving license are essential.
For a full job specification or to send us your CV, please email: mikeh@pride-mobility.co.uk.
The closing date for applications June 30th, 2025 (subject to change without notice)
Quantum Technical Support Supervisor/Trainer employer: Posture and Mobility Group UK
Contact Detail:
Posture and Mobility Group UK Recruiting Team
mikeh@pride-mobility.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Quantum Technical Support Supervisor/Trainer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in powered wheelchairs and mobility aids. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in technical support or training roles. Attend relevant conferences or exhibitions, like the PMG2025 event, to make connections and learn more about the company and its products.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in technical support during the interview. Think of specific examples where you've successfully diagnosed issues or provided training, as this will showcase your capabilities.
✨Tip Number 4
Research Pride Mobility and their Quantum Rehab team thoroughly. Understanding their values, mission, and product range will allow you to tailor your conversation and show that you're a great fit for their culture.
We think you need these skills to ace Quantum Technical Support Supervisor/Trainer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Quantum Technical Support Supervisor/Trainer position. Tailor your application to highlight relevant experience in mechanical technical support and training.
Craft a Strong CV: Your CV should clearly outline your technical skills, experience with powered wheelchairs, and any previous training roles. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific experiences that demonstrate your ability to handle technical queries and deliver training effectively. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Posture and Mobility Group UK
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of powered wheelchairs, especially the Quantum and Stealth products. Be prepared to discuss technical queries and demonstrate your understanding of fault diagnosis and product advice.
✨Showcase Your Training Skills
Since the role involves delivering training, think about how you can effectively communicate complex information. Prepare examples of past training experiences or how you would approach teaching someone about powerchair electronics.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved technical issues. Highlight your analytical skills and how you approach troubleshooting, as this will be crucial for supporting customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
