At a Glance
- Tasks: Lead a team of Customer Success Engineers to drive impactful customer outcomes.
- Company: Join Postman, a leading developer tool company transforming API infrastructure.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and operational excellence.
- Why this job: Make a real difference by embedding Postman into engineering workflows across EMEA and APAC.
- Qualifications: Experience in post-sale technical operations and team leadership.
The predicted salary is between 80000 - 100000 £ per year.
Postman is hiring a Senior Manager, Customer Success Engineering to lead Customer Success Engineering in EMEA and APAC. This leader will manage CSEs, ensuring the team is focused on the customers where Postman can create outsized impact, while providing the coaching, inspection, and operational discipline required for consistently high-quality execution.
This is a highly cross-functional leadership role and a critical partner to Sales. The leader will work closely with International Sales leadership to prioritize accounts, shape technical engagement strategy, allocate CSE capacity, and ensure customer execution is progressing with urgency and discipline.
CSEs help customers embed Postman into real engineering workflows across API design, governance, CI/CD, developer platforms, integrations, modernization, migration, automation, quality enforcement, and service discoverability. This is not about general support or enablement: CSEs are laser-focused on turning Postman from a beloved developer tool into critical API infrastructure.
The right leader is an experienced post-sale technical operator who can scale an existing motion, raise the talent bar, create operational clarity, and help the team turn complex customer and GTM problems into measurable customer outcomes.
- Team Building: Hire, lead and develop Customer Success Engineers across EMEA and APAC, setting clear expectations for execution quality, accountability, customer impact, and proactive ownership.
- Sales Partnership: Serve as the primary CS operating partner to International Sales leadership, jointly prioritizing accounts, shaping retention and expansion strategies, and aligning CSE/EM capacity to the highest-impact opportunities.
- Operational Excellence: Run a tight operating cadence, including account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
- Proactive Portfolio Management: Own capacity allocation for their team. Drive adoption, value acceleration, and measurable customer outcomes across the region. Ensure teams identify customer risk, adoption gaps, and expansion opportunities early, operating proactively rather than reactively.
- Product Feedback Loop: Partner closely with Product to turn customer insights into actionable feedback. Ensure CSEs capture technical blockers, workflow patterns, implementation gaps, and emerging customer needs in a way that helps Product make better roadmap and prioritization decisions.
Business Impact
Senior Manager of Customer Success Engineering employer: Postman
Postman is an exceptional employer located in Greater London, offering a dynamic and collaborative work environment where innovation thrives. With comprehensive benefits such as medical coverage and flexible PTO, employees are supported in achieving a healthy work-life balance while also having ample opportunities for professional growth and development within the tech industry.
