At a Glance
- Tasks: Lead a dynamic team to enhance customer success and drive impactful API solutions.
- Company: Join Postman, the leading API platform trusted by millions globally.
- Benefits: Enjoy flexible schedules, comprehensive medical coverage, and wellness programs.
- Other info: Be part of an inclusive culture that values your unique contributions.
- Why this job: Make a real difference in the tech world while growing your career.
- Qualifications: 10+ years in customer-facing roles with strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API‑first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
Postman is hiring a Senior Manager, Customer Success Engineering to lead Customer Success Engineering in EMEA and APAC. This leader will manage CSEs, ensuring the team is focused on the customers where Postman can create outsized impact, while providing the coaching, inspection, and operational discipline required for consistently high‑quality execution. This is a highly cross‑functional leadership role and a critical partner to Sales.
The leader will work closely with International Sales leadership to prioritize accounts, shape technical engagement strategy, allocate CSE capacity, and ensure customer execution is progressing with urgency and discipline. CSEs help customers embed Postman into real engineering workflows across API design, governance, CI/CD, developer platforms, integrations, modernization, migration, automation, quality enforcement, and service discoverability.
This is not about general support or enablement: CSEs are laser‑focused on turning Postman from a beloved developer tool into critical API infrastructure. The right leader is an experienced post‑sale technical operator who can scale an existing motion, raise the talent bar, create operational clarity, and help the team turn complex customer and GTM problems into measurable customer outcomes.
What You’ll Do
- Team Building: Hire, lead and develop Customer Success Engineers across EMEA and APAC, setting clear expectations for execution quality, accountability, customer impact, and proactive ownership.
- Sales Partnership: Serve as the primary CS operating partner to International Sales leadership, jointly prioritizing accounts, shaping retention and expansion strategies, and aligning CSE/EM capacity to the highest‑impact opportunities.
- Operational Excellence: Run a tight operating cadence, including account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
- Proactive Portfolio Management: Own capacity allocation for their team. Drive adoption, value acceleration, and measurable customer outcomes across the region. Ensure teams identify customer risk, adoption gaps, and expansion opportunities early, operating proactively rather than reactively.
- Product Feedback Loop: Partner closely with Product to turn customer insights into actionable feedback. Ensure CSEs capture technical blockers, workflow patterns, implementation gaps, and emerging customer needs in a way that helps Product make better roadmap and prioritization decisions.
- Business Impact & Expansion Support: Translate customer engagement into measurable business impact, including adoption growth, technical validation, and expansion readiness.
- Strategy & Scaling: Own strategic initiatives and OKRs with clear execution tracking and accountability while continuously evolving operating models, KPIs, and execution standards as the business scales.
About You
- 10+ years of experience in Forward Deployed Engineering, Customer Success, Technical Account Management, Solutions Engineering, Strategic Consulting, or related SaaS customer‑facing roles.
- 5+ years leading high‑performing post‑sales or technical customer teams.
- Experience managing globally distributed teams across EMEA and/or APAC.
- Proven ability to drive adoption, retention, and customer value outcomes across complex enterprise accounts.
- Strong operational leadership skills with experience building scalable processes, execution frameworks, operating cadences, and team accountability models.
- Demonstrated ability to operate effectively in evolving environments and drive structure, clarity, and measurable execution.
- Strong partnership orientation with Sales leadership and experience operating within enterprise pod‑based account models.
- Technically fluent in APIs, developer workflows, integrations, CI/CD systems, and modern software delivery practices.
- Strong coaching, stakeholder management, and executive communication skills.
- Highly proactive leader with strong ownership mentality and bias toward execution.
What Success Looks Like
- CSE capacity is consistently aligned to the region’s highest‑impact retention, expansion, and strategic adoption opportunities.
- Customer engagements produce durable adoption, stronger stakeholder alignment, technical validation, reusable implementation patterns, and improved retention rates.
- Regional Sales leaders view Customer Success Engineering as a trusted operating partner that improves prioritization, execution quality, and revenue outcomes.
- The region operates with strong execution discipline, measurable KPIs, early risk visibility, and clear operational cadences that accelerate decision‑making and remove blockers.
What Else?
In addition to Postman’s pay‑on‑performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team‑building events will keep you connected, while our donation‑matching program can support the causes you care about. We’re building a long‑term company with an inclusive culture where everyone can be the best version of themselves.
Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Senior Manager, Customer Success Engineering employer: Postman
Postman is an exceptional employer that fosters a collaborative and inclusive work culture, offering employees the opportunity to lead impactful projects in the dynamic field of API technology. With comprehensive benefits including full medical coverage, flexible PTO, and wellness programs, along with a strong emphasis on professional growth and team-building events, Postman ensures that its employees thrive both personally and professionally in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Customer Success Engineering
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Postman. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Postman before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Manager, Customer Success Engineering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Postman:Your cover letter is your chance to shine! Tell us why you want to work at Postman specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Postman!
How to prepare for a job interview at Postman
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
