IT Operations & Support, EMEA/UK in London

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The Role

You will be Postman's first IT team member in EMEA, providing hands-on support to the region, maintaining local office infrastructure, and bridging the gap between US and India-based teams. This is a foundational hire: you'll establish follow-the-sun coverage for the growing EMEA workforce and shape how IT operates in the region from day one.

What You'll Do:

• Provide direct IT support to Postman employees across EMEA time zones, including troubleshooting, account management, hardware support, and onboarding/offboarding.
• Serve as the regional IT point of contact for the UK office and remote EMEA employees.
• Manage local hardware inventory, including provisioning, shipping, and refresh for EMEA-based team members.
• Maintain and support office IT infrastructure (network, AV, conference rooms) for the UK office.
• Collaborate with US and India IT teams to ensure seamless handoffs and consistent service quality across time zones.
• Identify and escalate regional issues, whether that's a vendor that doesn't work well in EMEA or a process that assumes everyone is in Pacific time.
• Contribute to global IT documentation and knowledge base, ensuring EMEA-specific nuances are captured.
• Support regional compliance requirements (GDPR-related IT controls, data residency considerations).

About You:

• 3+ years in IT operations or support, ideally in a tech company environment.
• Strong Mac support skills. Postman is an Apple-first environment, and you should be comfortable with macOS troubleshooting, Jamf, and Apple Business Manager.
• Experience with Okta (or similar IdP) for user lifecycle management, SSO troubleshooting, and access provisioning.
• Familiarity with SaaS administration tools such as Google Workspace, Slack, Zoom, and Atlassian.
• Self-directed and comfortable working independently.
• Strong communication skills and a service-oriented mindset.
• Ability to work collaboratively across time zones with US and India-based teams.

Nice to Have:

• Experience as the first or early IT hire in a region.
• Familiarity with GDPR and its implications for IT operations (data handling, device management, etc.).
• Network infrastructure experience (Meraki, Cisco, or similar) for office support.
• Experience with endpoint detection and response (EDR) tools like CrowdStrike.

Why This Role Matters:

Follow-the-sun coverage is an operational necessity as Postman grows internationally. This role eliminates the gap where EMEA employees are underserved, ensures consistent service quality regardless of geography, and lays the groundwork for IT's regional presence as the company continues to expand.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year.

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity:

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.