At a Glance
- Tasks: Provide hands-on IT support and maintain office infrastructure for EMEA.
- Company: Join Postman, a leading tech company with a collaborative culture.
- Benefits: Enjoy flexible PTO, full medical coverage, wellness reimbursement, and team-building events.
- Other info: Great opportunity for career growth in a dynamic, inclusive environment.
- Why this job: Be the first IT member in EMEA and shape the future of IT operations.
- Qualifications: 3+ years in IT support, strong Mac skills, and experience with SaaS tools.
The predicted salary is between 40000 - 50000 £ per year.
You'll be Postman's first IT team member in EMEA, providing hands‑on support to the region, maintaining local office infrastructure, and bridging the gap between US and India‑based teams. This is a foundational hire: you'll establish follow‑the‑sun coverage for the growing EMEA workforce and shape how IT operates in the region from day one.
What You'll Do
- Provide direct IT support to Postman employees across EMEA time zones, including troubleshooting, account management, hardware support, and onboarding/offboarding.
- Serve as the regional IT point of contact for the UK office and remote EMEA employees.
- Manage local hardware inventory, including provisioning, shipping, and refresh for EMEA-based team members.
- Maintain and support office IT infrastructure (network, AV, conference rooms) for the UK office.
- Collaborate with US and India IT teams to ensure seamless handoffs and consistent service quality across time zones.
- Identify and elevate regional issues, whether that’s a vendor that doesn’t work well in EMEA or a process that assumes everyone is in Pacific time.
- Contribute to global IT documentation and knowledge base, ensuring EMEA‑specific nuances are captured.
- Support regional compliance requirements (GDPR‑related IT controls, data residency considerations).
About You
- 3+ years in IT operations or support, ideally in a tech company environment.
- Strong Mac support skills. Postman is an Apple‑first environment, and you should be comfortable with macOS troubleshooting, Jamf, and Apple Business Manager.
- Experience with Okta (or similar IdP) for user lifecycle management, SSO troubleshooting, and access provisioning.
- Familiarity with SaaS administration tools such as Google Workspace, Slack, Zoom, and Atlassian.
- Self‑directed and comfortable working independently. You'll be the only IT person in the region initially, so you need to be resourceful and proactive.
- Strong communication skills and a service‑oriented mindset. You’re representing IT to every employee in the region.
- Ability to work collaboratively across time zones with US and India‑based teams.
Nice to Have
- Experience as the first or early IT hire in a region. You know what it takes to build from scratch.
- Familiarity with GDPR and its implications for IT operations (data handling, device management, etc.).
- Network infrastructure experience (Meraki, Cisco, or similar) for office support.
- Experience with endpoint detection and response (EDR) tools like CrowdStrike.
Why This Role Matters
Follow‑the‑sun coverage is an operational necessity as Postman grows internationally. This role eliminates the gap where EMEA employees are underserved, ensures consistent service quality regardless of geography, and lays the groundwork for IT’s regional presence as the company continues to expand.
What Else?
In addition to Postman’s pay‑on‑performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team‑building events will keep you connected, while our donation‑matching program can support the causes you care about. We’re building a long‑term company with an inclusive culture where everyone can be the best version of themselves.
Equal opportunity
Postman is an Equal Employment Opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status or disability status.
IT Operations & Support (EMEA/UK) employer: Postman
Postman is an exceptional employer, offering a unique opportunity to be the first IT team member in EMEA, where you will play a pivotal role in shaping IT operations and support for a growing workforce. With a strong emphasis on employee well-being, Postman provides comprehensive benefits including full medical coverage, flexible PTO, and wellness programs, all within a collaborative and inclusive culture that values personal growth and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations & Support (EMEA/UK)
✨Tip Number 1
Get to know the company culture before your interview. Check out Postman's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing hands-on IT support, brush up on common issues related to macOS and the tools mentioned in the job description. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on LinkedIn or join relevant groups to get insights into the role and the company. This could give you a leg up during the interview process and help you understand what they value in a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about wanting to join the Postman team.
We think you need these skills to ace IT Operations & Support (EMEA/UK)
Some tips for your application 🫡
Show Your IT Skills:Make sure to highlight your experience in IT operations and support, especially with Mac systems. We want to see your troubleshooting skills shine through, so share specific examples of how you've tackled tech challenges in the past.
Be Personable:Since you'll be the go-to IT person for our EMEA team, it's crucial to showcase your strong communication skills. Let us know how you’ve successfully collaborated with teams across different time zones and how you approach customer service.
Tailor Your Application:Take a moment to tailor your application to reflect the specifics of this role. Mention your familiarity with tools like Okta, Google Workspace, and any experience with GDPR compliance. This shows us you understand what we need!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape IT in the EMEA region!
How to prepare for a job interview at Postman
✨Know Your Tech Inside Out
Make sure you're well-versed in macOS troubleshooting, Jamf, and Apple Business Manager. Brush up on your knowledge of Okta and SaaS tools like Google Workspace and Slack, as these will be crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT challenges in the past, especially in a tech environment. Highlight your resourcefulness and ability to work independently, as you'll be the first IT hire in EMEA.
✨Understand the Regional Nuances
Familiarise yourself with GDPR implications and how they affect IT operations. Be ready to discuss how you would handle regional issues and ensure compliance while supporting the local workforce.
✨Communicate Effectively
Since you'll be bridging the gap between teams in different time zones, practice clear and concise communication. Prepare to demonstrate your service-oriented mindset and how you plan to represent IT positively to all employees.
