Customer Success Leader (EMEA / APAC)

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

As enterprises accelerate AI adoption and digital transformation, APIs have become the foundation of modern software. Postman is uniquely positioned at the center of this shift, helping organizations streamline API development, improve developer productivity, strengthen governance, and unlock the full potential of AI-powered applications. We are building the future of API collaboration and are looking for leaders who are passionate about helping customers realize measurable business outcomes from their API investments.

What You'll Do

• Define and Execute Regional Customer Success Strategy: Own and execute the Customer Success strategy across EMEA and/or APAC, aligned with Postman's global growth objectives. Develop scalable customer engagement models spanning onboarding, adoption, value realization, renewal, expansion, and executive engagement. Define customer segmentation and coverage models based on customer maturity, revenue potential, strategic importance, and product adoption. Drive consistency in success planning, customer health measurement, and value realization programs across the region. Partner with global Customer Success leadership to evolve Postman's customer success operating model.
• Build and Scale a High-Performance Organization: Build, lead, and develop a world-class Customer Success organization across the region. Hire, coach, and mentor Customer Success leaders and managers. Establish clear career paths, leadership development programs, and succession planning. Foster a culture of accountability, customer obsession, collaboration, and operational excellence. Drive high performance while creating an environment that supports growth and innovation.
• Drive Customer Outcomes and Value Realization: Own regional performance across customer health, retention, gross retention, and net revenue retention (NRR). Ensure strategic customers have measurable success plans tied to business and technical outcomes. Help customers accelerate API maturity, governance adoption, developer productivity, platform standardization, and AI readiness. Build executive-level value narratives that connect Postman's platform adoption to business impact. Identify systemic adoption barriers and partner cross-functionally to remove them.
• Executive Sponsorship and Strategic Customer Leadership: Serve as executive sponsor for Postman's most strategic customers across EMEA/APAC. Build trusted relationships with engineering leaders, platform teams, architects, developers, and executive stakeholders. Lead executive business reviews focused on adoption, business outcomes, platform strategy, and digital transformation initiatives. Support renewal, expansion, and escalation management for key accounts.
• Drive API and AI Transformation: Act as a strategic advisor to customers as they modernize API ecosystems and scale AI initiatives. Help customers establish best practices around API governance, developer experience, platform adoption, and enterprise collaboration. Coach Customer Success teams to become trusted advisors driving organizational transformation. Ensure customers realize long‑term value from Postman's API platform investments.
• Cross-Functional Leadership: Partner closely with Sales, Solutions Engineering, Product, Support, Marketing, and Services teams. Drive alignment between customer outcomes and commercial objectives. Represent the Voice of the Customer and influence product strategy and roadmap decisions. Collaborate with global stakeholders to improve customer experience and operational efficiency.
• Operational Excellence: Own forecasting for customer health, renewal risk, and expansion opportunities. Establish a disciplined operating cadence with data‑driven reporting and business reviews. Leverage customer telemetry, product adoption data, and success metrics to drive decisions. Continuously optimize resource allocation, customer coverage, and team productivity.

About You

• Bachelor's degree required; MBA or advanced degree preferred.
• 15+ years of experience in Customer Success, Enterprise SaaS, Consulting, Platform Engineering, Developer Tools, or Technology Services.
• 7+ years of leadership experience managing regional or global customer‑facing organizations.
• Proven success leading large‑scale Customer Success functions in high‑growth SaaS companies.
• Strong understanding of developer platforms, APIs, cloud technologies, and enterprise software adoption.
• Experience driving retention, expansion, and executive‑level customer engagement.
• Exceptional executive presence with the ability to influence senior technical and business stakeholders.
• Strong operational rigor, forecasting discipline, and commercial acumen.
• Demonstrated ability to work effectively across Sales, Product, Engineering, and Support organizations.

What Sets You Apart

• Experience scaling Customer Success organizations in product‑led or developer‑first companies.
• Deep understanding of APIs, developer workflows, platform engineering, or AI‑driven software development.
• Ability to translate technical adoption metrics into measurable business outcomes.
• Strong executive relationship‑building capabilities across both technical and business stakeholders.
• Experience managing large enterprise customers across multiple countries and cultures.
• Track record of driving transformational initiatives with Fortune 500 organizations.
• Passion for building high‑performing teams and developing future leaders.
• Growth mindset with a strong bias toward innovation, experimentation, and continuous improvement.

Why Join Postman

• Work at the center of the API economy and AI transformation.
• Join a company used by 45M+ developers and 98% of Fortune 500 companies.
• Shape customer success strategy for some of the world's most innovative organizations.
• Partner directly with senior leadership to influence company strategy and customer outcomes.
• Build and scale a high‑impact global team during a period of rapid growth.
• Help define how enterprises adopt APIs and AI to transform the way software is built.

What Else?

In addition to Postman's pay‑on‑performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team‑building events will keep you connected, while our donation‑matching program can support the causes you care about. We’re building a long‑term company with an inclusive culture where everyone can be the best version of themselves.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affidavitative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.