At a Glance
- Tasks: Help customers overcome technical challenges and build scalable solutions.
- Company: Join a fun, collaborative tech company with a focus on customer success.
- Benefits: Enjoy flexible hours, full medical coverage, wellness perks, and team-building events.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by solving problems for hundreds of customers.
- Qualifications: 6-8+ years in a technical role, fluent in German, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
What You’ll Do
- Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex architectural challenges. Your goal is to identify patterns and build solutions that prevent those problems from happening again.
- Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality. This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production.
- Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
- Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
- Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers.
About You
- You need 6-8+ years in a technical customer-facing role and a portfolio of “built things”.
- You should have a strong foundation in Computer Science or Engineering (degree or equivalent real-world experience).
- Deep understanding of APIs, developer workflows, and modern DevOps practices.
- Proven ability to scope ambiguous problems and deliver working solutions quickly.
- Experience building technical collateral that scales – scripts, templates, automation tools.
- Comfort engaging both individual developers and enterprise architects.
- Fluent in German.
- You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines.
Benefits
- Comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
- Wellness programs to help you stay in the best of your physical and mental health.
- Frequent team-building events to keep you connected.
- Donation-matching program to support the causes you care about.
- An inclusive culture where everyone can be the best version of themselves.
Customer Success Engineer, German Speaking London, UK employer: Postman
Postman is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for a Customer Success Engineer. With a focus on employee well-being, the company offers comprehensive benefits including full medical coverage, flexible PTO, and wellness reimbursement, alongside opportunities for professional growth through engaging team-building events and a supportive environment. Located in London, Postman not only values performance but also encourages innovation and creativity, ensuring that every team member can thrive both personally and professionally.
We think you need these skills to ace Customer Success Engineer, German Speaking London, UK
Customer Success Engineering
Technical Discovery
Solution Design
API Understanding
DevOps Practices
Problem Scoping
Technical Collateral Development
