At a Glance
- Tasks: Support the IT helpdesk and assist with daily operational checks.
- Company: Established events company in the North East with a vibrant team.
- Benefits: Gain hands-on experience and develop essential IT skills.
- Other info: Join a dynamic team and enjoy a variety of tasks every day.
- Why this job: Perfect first role to kickstart your career in the tech industry.
- Qualifications: Independent, organised, and great communication skills are a must.
The predicted salary is between 14700 - 14700 € per year.
A long established events company in the North East region has need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and is ideal for a first-time role in the industry.
Key Duties
- Assisting the Technical Service Owner function as part of the Global IT Application support services
- Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
- Review tickets within Service Management, driving and managing service acceptance using established priorities
- Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team
Candidate Requirements
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
ICT Apprentice in South Shields employer: Postify
Join a long-established events company in the North East, where you will embark on your ICT career as an apprentice. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering hands-on experience in IT support while adhering to industry standards. With a commitment to employee development and a dynamic team environment, this role is perfect for those seeking meaningful and rewarding employment in a vibrant sector.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Apprentice in South Shields
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Get a friend or family member to throw some questions our way.
✨Tip Number 3
Show off your passion for IT! When we get the chance to chat with potential employers, let them know why we love tech and how eager we are to learn. Enthusiasm can set us apart!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give us a better shot at landing that interview. Don’t miss out!
We think you need these skills to ace ICT Apprentice in South Shields
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that you're excited about the opportunity to support our helpdesk and learn in a dynamic environment.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your independent and teamwork skills can contribute to our IT support services!
Be Clear and Concise:In your written application, keep it straightforward. Use clear language and structure your thoughts well. Good written communication is key, so show us you can express yourself effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting ICT Apprentice role.
How to prepare for a job interview at Postify
✨Know Your Stuff
Make sure you understand the basics of IT support and the specific tools or software mentioned in the job description. Brush up on your knowledge about Service Level Agreements and Key Performance Indicators, as these are crucial for the role.
✨Show Off Your Team Spirit
Since teamwork is key for this position, be ready to share examples of how you've successfully worked in a team before. Think of situations where you collaborated to solve a problem or supported a teammate.
✨Communicate Clearly
Good written and oral communication skills are essential. Practice explaining technical concepts in simple terms, as you might need to assist users who aren't tech-savvy. This will show that you can bridge the gap between tech and non-tech folks.
✨Be Proactive and Organised
Demonstrate your self-motivation by discussing how you manage your time and tasks. Share any experiences where you took the initiative to solve a problem or improve a process, as this will highlight your organisational skills.
