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- Tasks: Support customers via phone, email, and chat while providing empathetic service.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Enjoy 30 days paid leave, pension scheme, and exclusive discounts.
- Other info: Flexible hours and comprehensive training provided for your success.
- Why this job: Make a difference in customer experiences from the comfort of your home.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 25000 - 27000 ÂŁ per year.
We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.
Benefits:
- 30 days paid annual leave (pro‑rata), rising with length of service
- Pension scheme
- Perkbox retail and online discounts
- Employee Assistance Programme (24/7 support line)
- No commute and reduced environmental impact
- Real‑time support while working remotely
- Flexible working patterns to support work‑life
- Training is included to prepare you for this role
Role:
As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours.
Key Responsibilities:
- Respond to customer enquiries across phone, email, chat and multi‑channel platforms
- Provide accurate information, resolve queries and deliver high‑quality customer service
- Navigate multiple online systems to update customer records and manage cases
- Follow all call handling, data protection and quality assurance guidelines
- Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions
- Escalate issues appropriately and follow required processes for complaints or safeguarding
- Work autonomously in a remote setting, maintaining productivity and service levels
- Attend mandatory training, coaching and performance feedback sessions
- Being professional when supporting client brands and customer communities
- Provide officers with continuous updates to support situational awareness and operational safety.
Pay: ÂŁ12.71 per hour.
Remote Customer Service Advisor employer: Postify
Contact Detail:
Postify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can tailor your responses to show how you align with what they stand for.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! In customer service, empathy and communication are key. Be ready to share examples of how you've handled difficult situations in the past, highlighting your ability to connect with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Remote Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Remote Customer Service Advisor role. Highlight your experience in customer service and how you embody the values we cherish at StudySmarter.
Showcase Your Communication Skills: Since you'll be interacting with customers through various platforms, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect your ability to provide accurate and empathetic service.
Highlight Relevant Experience: If you've worked in customer service before, share specific examples of how you've resolved queries or handled difficult situations. This will show us that you can navigate challenges effectively while maintaining a customer-first approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Postify
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. This will help you align your answers with what they stand for, showing that you're not just a good fit for the role but also for their culture.
✨Practice Empathy in Responses
As a Remote Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you demonstrated understanding and support for customers. This will highlight your ability to provide the empathetic service they’re looking for.
✨Familiarise Yourself with Multi-Channel Support
Since you'll be handling enquiries across various platforms, brush up on how to navigate phone, email, and live chat systems. Mentioning your comfort with these tools during the interview can set you apart as a tech-savvy candidate.
✨Showcase Your Autonomy
Working remotely means being self-motivated. Be ready to discuss how you've successfully managed your time and productivity in previous roles, especially in a remote setting. This will reassure them that you can thrive without constant supervision.