At a Glance
- Tasks: Provide digital support to customers and assist with IT and data tasks.
- Company: Join a dynamic team in a customer-focused digital environment.
- Benefits: Receive training, gain experience, and develop essential skills.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Kickstart your career in tech while helping others solve their digital queries.
- Qualifications: Strong communication, teamwork, and organisational skills are a must.
The predicted salary is between 22000 - 28000 £ per year.
The Digital & IT Support Assistant will help support a Digital Contact Centre with their customers and internal teams with digital queries, data tasks, and basic IT support. This role suits individuals who want to enter a customer-focused digital environment. Training will be provided for all duties.
Responsibilities
- Provide digital support to customers via phone, email, live chat or internal ticketing systems
- Use spreadsheets and data analysis tools to interpret customer information, generate reports, and support decision-making
- Assist in troubleshooting basic IT, device, or connectivity issues for customers or colleagues
- Support digital content tasks such as reviewing online materials, updating customer information, or assisting with social media activity as required
- Help deliver or support digital projects, including reviewing digital assets and contributing to simple digital tasks
- Maintain accurate records of customer interactions and resolutions
- Escalate technical or sensitive issues appropriately
Requirements
- Independent skills
- Team work skills
- Organisational skills
- Clear, customer‑friendly communication skills
- Ability to work effectively in a fast-paced, customer-focused environment
Digital Support Assistant in Newcastle upon Tyne employer: Postify
As a Digital Support Assistant, you will thrive in a dynamic and customer-centric environment that prioritises employee development and collaboration. Our company offers comprehensive training, fostering a culture of continuous learning and growth, while also providing flexible working arrangements to ensure a healthy work-life balance. Join us in our modern office, where innovation meets support, and be part of a team that values your contributions and encourages your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can clearly explain your thoughts and ideas. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Digital Support Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Support Assistant role. Highlight any relevant experience you have with customer support, digital tools, or data analysis. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your clear and friendly communication style. Use examples in your application that showcase how you've effectively communicated with customers or colleagues in the past.
Highlight Teamwork and Independence:We value both independent skills and teamwork at StudySmarter. In your application, mention instances where you've successfully worked alone on a task as well as times when you collaborated with others to achieve a goal.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Postify
✨Know Your Digital Stuff
Make sure you brush up on your digital skills before the interview. Familiarise yourself with common digital support tools and platforms, as well as basic IT troubleshooting techniques. This will show that you're ready to dive into the role and can handle customer queries effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and friendly communication. Think about how you would explain technical issues to someone who isn’t tech-savvy. During the interview, demonstrate your ability to convey information simply and effectively.
✨Be Ready for Teamwork Questions
Prepare examples of how you've worked in teams before. The Digital Support Assistant role requires collaboration, so think of situations where you’ve successfully contributed to a team project or helped a colleague solve a problem. This will highlight your teamwork skills.
✨Organise Your Thoughts
Before the interview, jot down key points about your experience and how it relates to the job description. Being organised will help you articulate your thoughts clearly during the interview, making it easier for the interviewer to see how you fit into their fast-paced environment.
