At a Glance
- Tasks: Help customers troubleshoot and resolve technical issues with their products.
- Company: Join an award-winning contact centre in the North East of England.
- Benefits: Full training provided, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be the frontline hero for businesses and make a real difference every day.
- Qualifications: No specific experience needed; just be helpful, calm, and a great communicator.
The predicted salary is between 22000 - 26000 £ per year.
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.
KEY DUTIES
- You'll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.
- It will be up to you to get to know their business, build rapport and help them get back on track with their product.
- You'll be a product expert, able to spot fixes and recommend additional products that could save them time and effort.
- You may speak to customers on occasion via web chat and email - so strong communication skills are key!
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Customer Support Expert in Jarrow employer: Postify
Join our client’s award-winning contact centre in the North East, where you will be part of a supportive and dynamic team dedicated to providing exceptional customer service. With comprehensive training provided, you'll have the opportunity to develop your skills and grow within a company that values collaboration and innovation. Enjoy a positive work culture that prioritises employee well-being and offers unique advantages such as flexible working arrangements and a strong focus on personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Expert in Jarrow
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Whether it's through mock calls or chatting with friends, being calm and clear under pressure is key. Remember, you'll be the friendly voice on the other end of the line!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone out or resolved an issue. This will demonstrate your ability to handle technical problems with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Expert in Jarrow
Some tips for your application 🫡
Show Your Helpful Side:When writing your application, let us see your naturally helpful personality shine through. Share examples of how you've assisted others in the past, whether it's in a work setting or just lending a hand to a friend.
Keep It Calm and Collected:We want to know how you handle pressure! In your application, mention any experiences where you've stayed calm under stress. This could be during a busy workday or when solving a tricky problem.
Build Rapport with Your Words:Since strong communication skills are key, make sure your application reflects your ability to connect with others. Use friendly language and show us that you can build relationships, even through written communication.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Postify
✨Know the Product Inside Out
Before your interview, take some time to research the products the company offers. Familiarise yourself with their features and common issues customers might face. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member. Focus on being calm and collected, especially when discussing how you would handle difficult customer interactions.
✨Demonstrate Your Problem-Solving Ability
Think of examples from your past experiences where you've successfully resolved issues or helped someone in need. Be ready to share these stories during the interview to illustrate your natural helpfulness and ability to stay calm under pressure.
✨Build Rapport with Your Interviewer
Remember, building relationships is crucial in this role. During the interview, try to connect with your interviewer by finding common ground or showing genuine interest in their experiences. A friendly and approachable attitude can go a long way!
