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For Companies At a Glance
- Tasks: Handle inbound calls, book appointments, and provide support to callers.
- Company: Join Postify, a vibrant company dedicated to excellent customer service.
- Benefits: Enjoy 28 days holiday, wellness classes, and a rewarding referral scheme.
- Why this job: Be part of a fast-paced team that values communication and empathy.
- Qualifications: Strong communication skills, customer service experience, and a positive attitude required.
- Other info: Work from home with flexible shifts and opportunities for career growth.
The predicted salary is between 28800 - 48000 £ per year.
The Role: You will handle inbound calls from the public requiring appointments following a referral. This includes booking, re-scheduling, and cancelling appointments on a booking system. We seek good communicators who thrive in a fast-paced environment, valuing efficiency and accuracy. A polite and professional telephone manner, along with empathy and understanding of callers' needs, is essential.
What does an average day look like?
- Working in a lively and vibrant environment.
- Starting your day by signing into your systems to prepare for your shift.
- Assisting callers or family members who have received a referral, providing accurate information and support.
- Booking or rearranging appointments to fit clients' needs, acting as their first point of contact.
- Maintaining professionalism, politeness, and positivity at all times.
- Offering excellent service and ensuring data confidentiality in line with GDPR.
What do we need from you?
- Strong verbal and written communication skills with attention to detail.
- Ability to build collaborative relationships quickly.
- A positive attitude and ability to interact with diverse individuals.
- Professional and friendly telephone manner.
- Customer service experience.
- Experience working in target-driven environments.
- Competent PC skills and ability to navigate multiple systems.
- Good typing speed.
- Ownership of situations with positivity, resilience, and dedication to service excellence.
- Ability to work in a fast-paced, engaging environment.
Benefits:
- 28 days holiday (including bank holidays), increasing to 30 days after 1 year.
- Lifestyle Benefits programme with discounts, offers, and free wellness, kids, and learning classes.
- Refer & Earn Scheme: earn up to £900 for referrals, plus £300 for the referred friend.
- Employee welfare support, including mental health assistance and wellbeing resources.
- Recognition awards based on service length and performance.
- Opportunities for career development and progression.
Additional Information:
- No holidays allowed within the first 8 weeks.
- Location: Work From Home (reviewed every 6 months).
- Shifts: Full-time, 40 hours, Monday to Friday, between 8:00 am and 8:00 pm.
- Training: 1-day induction and 2 days of training.
Customer Service Specialist - Greater London employer: Postify
Contact Detail:
Postify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Greater London
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview, especially when discussing how you would handle specific situations.
✨Tip Number 2
Research the company culture at StudySmarter and be prepared to discuss how your values align with theirs. Showing that you understand and appreciate their work environment can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer interactions in the past. Highlighting your experience in fast-paced environments will demonstrate your ability to thrive in the role.
✨Tip Number 4
Practice your telephone manner by role-playing with a friend or family member. This will help you refine your communication skills and ensure you come across as professional and friendly during the actual interview.
We think you need these skills to ace Customer Service Specialist - Greater London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the job description. Emphasise your communication skills, ability to work in a fast-paced environment, and any experience with appointment booking systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or appointments in the past, demonstrating your empathy and professionalism.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills, attention to detail, and ability to build relationships quickly. These are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Postify
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong verbal and written communication skills are crucial. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to prepare examples of how you've effectively communicated with customers in the past.
✨Emphasise Empathy and Understanding
The role requires a polite and professional telephone manner, along with empathy for callers' needs. Be ready to discuss situations where you successfully handled difficult calls or provided exceptional support, showcasing your understanding and patience.
✨Highlight Your Experience in Fast-Paced Environments
Since the job is in a lively environment, share your experiences working under pressure. Talk about how you managed multiple tasks efficiently while maintaining accuracy, as this will show that you can thrive in their fast-paced setting.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responding to potential situations you might face on the job, such as handling appointment changes or dealing with upset callers, to demonstrate your readiness.
