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- Tasks: Build relationships with customers and drive product adoption across teams.
- Company: Join a fast-growing, innovative tech company with a remote-first culture.
- Benefits: Competitive salary, commission structure, and flexible working hours.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that empowers companies to succeed with cutting-edge tools.
- Qualifications: Strong relationship-building skills and a passion for customer success.
The predicted salary is between 60000 - 80000 £ per year.
Help us to increase the number of successful products in the world!
Location: We are full-remote and globally distributed! Our current team is distributed between GMT and GMT+2 so we currently only hire in these timezones.
About PostHog: We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including:
- A built-in data warehouse, so users can query product and customer data together using custom SQL insights.
- A customer data platform, so they can send their data wherever they need with ease.
- PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.
Next on the roadmap are CRM, workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!
We are:
- Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
- Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
- Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey.
We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.
Things we care about:
- Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook.
- Autonomy: We don't tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on.
- Shipping fast: We want to build a lot of products; we can't do that shipping at a normal pace.
- Time for building: Nothing gets shipped in a meeting. We're a natively remote company.
- Ambition: We want to solve big problems. We're optimistic about what's possible and our ability to get there.
- Being weird: Doing weird stuff is a competitive advantage. And it's fun.
Who we're looking for:
- A natural relationship builder. You get energy from meeting new people in a customer org, finding out what they care about, and connecting dots between teams.
- Comfortable selling to senior leaders. You can hold your own in a conversation with a VP or C-level exec.
- Technical enough to be credible. You need to confidently demo every PostHog product.
- Great at reading the signs of which customers to focus on.
- Good at maintaining long-term relationships past the initial sale.
What you'll be doing:
- Multi-threading. Your job is to turn that into relationships across product, engineering, data, platform, and leadership.
- Selling up. You'll build relationships with directors, VPs, and execs.
- Driving multi-product adoption.
- Owning customer feedback and getting it to the wider PostHog team.
- Being hyper responsive.
- Partnering closely with a CSM.
This role has a base salary component plus commission for hitting/exceeding sales targets.
What you won't be doing:
- Taking someone with you to every customer meeting.
- Owning the deep technical implementation work solo.
- Automating everything.
Requirements:
- Strong relationship-building skills across seniority levels.
- Commercially-minded.
- Able to go broad on PostHog's products.
- Good at handling relationships strategically.
- Strong customer focus.
Nice to have:
- Experience selling or managing accounts with senior technical buyers.
- Experience working with similar technologies.
- You've been the owner of several customers in the $20k-100k+ ARR range previously.
If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
Technical Account Manager employer: PostHog
Contact Detail:
PostHog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get on LinkedIn and connect with folks in the industry. Join relevant groups, participate in discussions, and don’t be shy to reach out to people at PostHog. A friendly message can go a long way!
✨Tip Number 2
Prepare for those interviews! Research PostHog’s products and think about how you can contribute as a Technical Account Manager. Be ready to discuss how you can help drive multi-product adoption and build relationships across teams.
✨Tip Number 3
Practice your pitch! You’ll need to sell yourself just like you’d sell PostHog’s products. Make sure you can confidently talk about your experience and how it aligns with what we’re looking for in a relationship builder.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with the Technical Account Manager role. Highlight your relationship-building abilities and any relevant technical knowledge that shows you can connect with both customers and internal teams.
Show Your Passion for Products: We love candidates who are genuinely excited about our products! In your application, share any experiences where you've successfully used similar tools or technologies. This will show us that you understand our mission and can effectively communicate the value of PostHog to potential customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all the necessary information and helps us keep track of your application. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at PostHog
✨Know Your Products Inside Out
As a Technical Account Manager, you'll need to confidently demo every PostHog product. Make sure you understand how they fit together and be ready to discuss their value in detail. Brush up on the technical aspects, so you can engage with senior leaders without hesitation.
✨Build Relationships Before the Interview
Start networking with people in the industry or within the company before your interview. This will not only give you insights into the company culture but also help you understand what potential customers care about. Mention any connections during your interview to show your proactive approach.
✨Prepare for Senior-Level Conversations
Since you'll be selling to VPs and C-level execs, practice articulating business priorities in their language. Prepare examples of how you've successfully navigated similar conversations in the past, showcasing your ability to connect with high-level stakeholders.
✨Showcase Your Commercial Mindset
Demonstrate your understanding of account strategy and revenue growth during the interview. Be ready to discuss how you would engage customers creatively and maintain long-term relationships, focusing on expansion opportunities rather than just renewals.