Technical Account Manager in London

Help us to increase the number of successful products in the world!

Location: We are full-remote and globally distributed! Our current team is distributed between GMT and GMT+2 so we currently only hire in these timezones.

About PostHog: We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software. We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including:

• A built-in data warehouse, so users can query product and customer data together using custom SQL insights.
• A customer data platform, so they can send their data wherever they need with ease.
• PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.

Next on the roadmap are CRM, workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!

We are:

• Product-led: More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
• Default alive: Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
• Well-funded: We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey.

We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.

Things we care about:

• Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook.
• Autonomy: We don't tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on.
• Shipping fast: We want to build a lot of products; we can't do that shipping at a normal pace.
• Time for building: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication.
• Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying.
• Being weird: Doing weird stuff is a competitive advantage. And it's fun.

Who we're looking for:

• A natural relationship builder. You get energy from meeting new people in a customer org, finding out what they care about, and connecting dots between teams.
• Comfortable selling to senior leaders. You can hold your own in a conversation with a VP or C-level exec.
• Technical enough to be credible. You need to confidently demo every PostHog product.
• Great at reading the signs of which customers to focus on. You'll be laser-focused on accounts that match our ICP and have real expansion potential.
• Good at maintaining long-term relationships past the initial sale. You own the relationship and sell new products as fast as we build them.

What you'll be doing:

• Your focus: Multi-threading. Your job is to turn that into relationships across product, engineering, data, platform, and leadership.
• Selling up. You'll build relationships with directors, VPs, and execs, understand their goals, and position PostHog against those.
• Driving multi-product adoption. Your challenge is to accelerate that without forcing people into tools they don't need.
• Owning customer feedback and getting it to the wider PostHog team.
• Being hyper responsive. You need to feel like an extension of a customer's existing team.
• Partnering closely with a CSM. You'll jointly own the account strategy.

Requirements:

• Strong relationship-building skills across seniority levels.
• Commercially-minded. You're excited about growing and retaining revenue.
• Able to go broad on PostHog's products.
• Good at handling relationships strategically.
• Strong customer focus.

Nice to have:

• Experience selling or managing accounts with senior technical buyers.
• Experience working with similar technologies.
• You've been the owner of several customers in the $20k-100k+ ARR range previously.

If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!