At a Glance
- Tasks: Greet and assist patients, manage appointments, and provide admin support in a friendly environment.
- Company: Join Posterngate Surgery, a caring and innovative practice serving over 18,500 patients.
- Benefits: Training provided, flexible hours, and a supportive team atmosphere.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while developing valuable skills in healthcare.
- Qualifications: GCSEs in Maths and English; customer service experience preferred but not essential.
The predicted salary is between 23832 - 29128 £ per year.
Greet, assist and guide patients in accessing medical advice from the most appropriate healthcare professional or pathway with a courteous approach to ensure the efficient and effective use of the practice services. Provide general administration assistance to the Practice team and demonstrate a professional and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job:
- Ensure an efficient and friendly reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries efficiently and courteously and when necessary in private, explain procedures and make new and follow-up appointments.
- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultations are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Book patient appointments ensuring they are directed to the appropriate healthcare professional.
- Take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Process tasks raised by Doctors.
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Printing summary printouts for visits.
- Viewing Internet for messages and dealing with them.
- Printing blood forms.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter/amend patient information onto the computer as required.
- Ensure that all new patients are registered onto the computer system promptly and accurately.
- Process samples received from patients following urine protocol.
- Dealing with urgent results for the GPs.
- Liaising with local hospital etc as required.
- Assisting other members of the Primary Health Care Trust as required.
Person Specification:
- Qualifications: GCSE or equivalent (at least grade C) in Maths and English Language; 5 or more GCSEs or equivalent (at least grade C) in a variety of subjects.
- Experience: Experience of working in a face to face customer service role; Reception/ administration experience working for a health care provider.
- Qualities/Attributes: Friendly and approachable with ability to deal with difficult situations; Able to maintain confidentiality and sensitivity at all times; Ability to use own judgement and resourcefulness; Ability to work without direct supervision and determine own workload priorities; Basic IT skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Selby employer: Posterngate Surgery
Posterngate Surgery is an innovative training practice that provides high-quality primary care services to over 18,500 patients. The company values a friendly and efficient service, offering training for new staff to ensure they can provide the best care possible. With a focus on patient satisfaction and a supportive work environment, it is an attractive employer for those looking to grow in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Selby
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Posterngate Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Posterngate Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Posterngate Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist in Selby
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Posterngate Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Posterngate Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Posterngate Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Posterngate Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Posterngate Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Posterngate Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
