At a Glance
- Tasks: Support customers via phone and email, process orders, and assist with stock management.
- Company: Established NI-based company with over 35 years of experience.
- Benefits: 29 days holiday, free parking, pension scheme, and comprehensive training.
- Other info: Potential for future opportunities in a growing business.
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: 4 GCSEs including English and Maths; customer service experience required.
The predicted salary is between 24000 - 30000 € per year.
We have a great opportunity for you to join our team as a customer service administrator. You will be working Monday to Friday 9-5pm in our offices in the Titanic Quarter BT3. Our company is NI based and has been established for over 35 years.
You will work as part of a small office team providing support to customers over the telephone, responding to emails, processing orders as well as assisting with management of stock and helping with sales support and onboarding customers to use our services. Additional duties could be incorporated in this role for those meeting desirable criteria below.
Essential Criteria- At least 4 GCSEs including English and Maths
- Able to communicate effectively by email and telephone in English
- At least 1 year experience working in a customer service / office administration role
- Confident and capable interacting with clients including discussing pricing
- Experienced and capable using computer systems and Microsoft Word, PowerPoint, Outlook and able to update customer records with accuracy
- Confident generating simple reports and data sheets in Excel
- Reliable and trustworthy
- Able to manage multiple tasks and prioritise effectively
- Capable of liaising effectively with other departments to resolve customer queries
- High level of accuracy and attention to detail including numeracy
- Solutions focused, committed to process improvement and high level of customer care
- Able to work well as part of a team
- Driving License
- Comfortable making visits to customers to solve problems / make deliveries / collections
- Previous experience of warehousing / stock control systems
- Previous experience in account management and / or in sales
- Experience taking meeting minutes / updating written procedures
- Experience in delivering customer training / writing reports
Full training and support will be provided. This is a fixed term position, but as an expanding business there would likely be other opportunities arising with our company in the future. You will receive 29 days holidays in your first year, we have free on-site parking, we offer pension via Nest, as well as a friendly and supportive working environment. Our offices are also close to train/bus routes.
Postal Group is an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, veteran status, sexual orientation or any other characteristic protected by law. Postal Group are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone. Should you require any reasonable accommodations to apply or interview please contact us.
Customer Services Adminstration in Newtownabbey employer: PostalSort Ltd
Join Postal Group, a well-established company in the Titanic Quarter with over 35 years of experience, where you will thrive in a supportive and inclusive work environment. Enjoy benefits such as 29 days of holiday, free on-site parking, and opportunities for professional growth within an expanding business. Our commitment to equality and a culture of respect ensures that every team member is valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Adminstration in Newtownabbey
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role, especially your customer service skills and ability to multitask.
✨Tip Number 3
Dress the part! Even if the office is casual, looking smart can make a great first impression. It shows you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a chance to reiterate your interest in the position and remind them why you’re the right fit.
We think you need these skills to ace Customer Services Adminstration in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled customer queries and managed tasks in previous roles, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your communication skills and any relevant experience that aligns with the job description.
Show Off Your Skills:We’re looking for someone who’s confident with Microsoft Office and can manage multiple tasks. Make sure to mention any specific software or systems you’ve used in past roles to demonstrate your capabilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at PostalSort Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like processing orders and managing stock. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone or via email. This will highlight your ability to connect with clients.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer queries or improved processes. Think of situations where you had to multitask or prioritise effectively, as these are crucial skills for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or future opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
