At a Glance
- Tasks: Assist in managing operations and ensure efficient mail delivery services.
- Company: Join a leading local SME with over 35 years of experience in mailing solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team motivation.
- Why this job: Be a key player in enhancing customer satisfaction and operational excellence.
- Qualifications: Strong communication skills and experience in logistics or customer service.
The predicted salary is between 30000 - 40000 € per year.
Postal Group is a local SME that has provided mailing solutions to businesses and public sector clients within NI for over 35 years. We operate NI's largest mailing house and collect mail from over 1000 private businesses each day in NI. We hold postal contracts with NI councils and the NI Health and Social Care Trusts. Our fleet of over 20 vans and drivers operates across NI to collect and deliver mail, which is then sorted at our depot in the Titanic Quarter each evening. We also operate a secure mail delivery service and provide bulk mail fulfilment. We employ just over 70 staff and are currently recruiting an Assistant Manager to join our innovative team.
In conjunction with and at the direction of the Operations Manager, you will assist with the management of appropriate resources to organise an efficient operation that delivers a service that meets and exceeds both customer and Company expectations. The Assistant Manager will deputise for the Operations Manager in his/her absence. The successful candidate will be a key point of contact with our drivers and production staff, providing daily monitoring, support and training.
As part of the management team, you will work towards operational excellence, ensuring high levels of customer satisfaction, minimising loss and wastage, and ensuring adherence to health and safety policy and procedures. Specific responsibilities include:
- Assisting with the efficient and effective route planning and fleet maintenance to ensure collections and deliveries are fulfilled on time and to specification.
- Assisting with scheduling and management of production in our mailing house.
- Carrying out daily briefings with drivers, print and production staff ensuring all equipment and materials required are provided and that work requirements are understood.
- Commitment to ensuring customer service levels are maintained.
- Reviewing operations throughout the day and resolving any issues as required to ensure work is completed on time and to specification.
- Liaising with the evening manager to action reported issues from previous days' driver debriefs, ensuring problems are resolved promptly and efficiently.
- Daily reporting on operational performance to the Operations Manager.
- Liaising with the Customer Services Team and other staff as required to ensure that customers' requirements are met and that the company maintains their high level of customer satisfaction.
- Monitoring employee performance including absence management, welfare meetings, performance management and appraisals.
- Carrying out driver induction training including H&S, manual handling training and periodic product/service training.
- Working pro-actively as part of the management team to promote and lead by example of best practice with regards to customer service, health and safety, data protection and performance.
- A commitment to continuous improvement of operational performance within the business.
- Recording, reviewing and reacting to operational KPIs in conjunction with the Operations Manager.
- Monitoring processes and procedures to review performance and improvement.
Essential Skills Required
- High level of competence with MS Office applications.
- Proficient in the use of both cloud and local based IT Systems.
- Knowledge of Database systems and Processes.
- Professional approach with good communication skills.
- A commitment to training and coaching staff to perform at their best.
- Able to motivate staff and manage performance improvement.
- Able to assist with writing standard operating procedures and risk assessments.
- A commitment to H&S and Data protection and acting as a role model in best practice/compliance.
Desirable
- At least 2 years experience in logistics/despatch management, or 2 years minimum experience in a customer service or production within a relevant business/industry.
- Able to demonstrate competence in excel formulas and relational database interrogation.
- Familiar with online route scheduling software.
- Experience in performance reviews, staff training and motivating staff.
- Experience of HR and Personnel management.
- Experience of the print, logistics, mail production, or postal industry.
Working Hours: 37.5 hrs per week Monday to Friday
Assistant Manager in Newtownabbey employer: PostalSort Ltd
Postal Group is an exceptional employer that values its employees and fosters a supportive work culture. With over 35 years of experience in providing mailing solutions, we offer our staff opportunities for professional growth and development within a dynamic team environment. Located in the vibrant Titanic Quarter, our commitment to operational excellence and customer satisfaction ensures that every team member plays a vital role in our success, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Postal Group's history, values, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle challenges related to logistics, customer service, and team management. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Postal Group family. Good luck!
We think you need these skills to ace Assistant Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in logistics, customer service, and any relevant management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in logistics or management. We’re looking for someone who can hit the ground running, so don’t hold back on your achievements!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at PostalSort Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Postal Group thoroughly. Understand their services, clientele, and operational processes. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Management Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed staff, resolved conflicts, or improved performance. Be ready to discuss how you can apply these skills at Postal Group.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges in logistics and customer service, and prepare your responses. For instance, how would you handle a delay in mail delivery? Show them your proactive approach!
✨Highlight Your Technical Proficiency
Since the role requires a high level of competence with MS Office and database systems, be prepared to discuss your technical skills. Mention any relevant software you've used, especially if you're familiar with online route scheduling software. This will reassure them of your capability to handle the operational aspects of the job.
