At a Glance
- Tasks: Support customers via phone and email, process orders, and assist with stock management.
- Company: Established NI-based company with over 35 years of experience.
- Benefits: 29 days holiday, free parking, pension scheme, and comprehensive training.
- Other info: Potential for future opportunities in a growing business.
- Why this job: Join a friendly team and make a real difference in customer service.
- Qualifications: 4 GCSEs including English and Maths, plus 1 year in customer service.
The predicted salary is between 24000 - 30000 € per year.
We have a great opportunity for you to join our team as a customer service administrator. You will be working Monday to Friday 9-5pm in our offices in the Titanic Quarter BT3. Our company is NI based and has been established for over 35 years. You will work as part of a small office team providing support to customers over the telephone, responding to emails, processing orders as well as assisting with management of stock and helping with sales support and onboarding customers to use our services.
Essential Criteria
- At least 4 GCSEs including English and Maths
- Able to communicate effectively by email and telephone in English
- At least 1 year experience working in a customer service / office administration role
- Confident and capable interacting with clients including discussing pricing
- Experienced and capable using computer systems and Microsoft Word, PowerPoint, Outlook and able to update customer records with accuracy
- Confident generating simple reports and data sheets in Excel
- Reliable and trustworthy
- Able to manage multiple tasks and prioritise effectively
- Capable of liaising effectively with other departments to resolve customer queries
- High level of accuracy and attention to detail including numeracy
- Solutions focused, committed to process improvement and high level of customer care
- Able to work well as part of a team
Desirable Criteria
- Driving License
- Comfortable making visits to customers to solve problems / make deliveries / collections
- Previous experience of warehousing / stock control systems
- Previous experience in account management and / or in sales
- Experience taking meeting minutes / updating written procedures
- Experience in delivering customer training / writing reports
Full training and support will be provided. This is a fixed term position, but as an expanding business there would likely be other opportunities arising with our company in the future. You will receive 29 days holidays in your first year, we have free on-site parking, we offer pension via Nest, as well as a friendly and supportive working environment. Our offices are also close to train/bus routes.
Postal Group is an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, veteran status, sexual orientation or any other characteristic protected by law. Postal Group are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone. Should you require any reasonable accommodations to apply or interview please contact us.
Customer Services Adminstration in Lisburn employer: PostalSort Ltd
Join Postal Group, a well-established company in the Titanic Quarter with over 35 years of experience, where you will thrive in a supportive and inclusive work environment. Enjoy benefits such as 29 days of holiday, free on-site parking, and opportunities for professional growth within an expanding business. Our commitment to equality and a culture of respect ensures that every team member is valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Adminstration in Lisburn
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experience where you successfully juggled multiple tasks. This will demonstrate your capability to handle the demands of the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in joining their team.
We think you need these skills to ace Customer Services Adminstration in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, and make sure to mention any specific experiences that relate to the job.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or how you present your experiences, we want to see that you can connect with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at PostalSort Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Administrator. Familiarise yourself with the tasks mentioned in the job description, like processing orders and managing stock. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to discuss your communication style. Think of examples where you've effectively resolved customer queries or handled difficult situations over the phone or via email. Practising these scenarios can really boost your confidence.
✨Highlight Your Attention to Detail
Accuracy is crucial in this position, so be ready to talk about how you ensure precision in your work. Whether it’s updating customer records or generating reports, share specific instances where your attention to detail made a difference. This will show that you take pride in your work.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewer. You might want to inquire about the team dynamics or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
