At a Glance
- Tasks: Assist in managing operations for a leading mailing solutions company.
- Company: Join a local SME with over 35 years of experience in mailing solutions.
- Benefits: Enjoy a Monday to Friday schedule, competitive salary, and opportunities for growth.
- Other info: Great chance to develop management skills in a supportive environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and experience in logistics or customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 37.5 hrs per week Monday to Friday (No Weekends).
Postal Group is a local SME that has provided mailing solutions to businesses and public sector clients within NI for over 35 years. We operate NI's largest mailing house and collect mail from over 1000 private businesses each day in NI. Our fleet of over 20 vans and drivers operates across NI to collect and deliver mail, which is then sorted at our depot in the Titanic Quarter each evening. We also operate a secure mail delivery service and provide bulk mail fulfilment. We employ just over 70 staff and are currently recruiting an Assistant Manager to join our innovative team.
In conjunction with and at the direction of the Operations Manager, you will assist with the management of appropriate resources to organise an efficient operation that delivers a service that meets and exceeds both customer and Company expectations. The Assistant Manager will deputise for the Operations Manager in his/her absence. The successful candidate will be a key point of contact with our drivers and production staff, providing daily monitoring, support and training.
As part of the management team, you will work towards operational excellence, ensuring high levels of customer satisfaction, minimising loss and wastage, and ensuring adherence to health and safety policy and procedures.
Specific responsibilities include:
- Assisting with the efficient and effective route planning and fleet maintenance to ensure collections and deliveries are fulfilled on time and to specification.
- Assisting with scheduling and management of production in our mailing house.
- Carrying out daily briefings with drivers, print and production staff ensuring all equipment and materials required are provided and that work requirements are understood.
- Commitment to ensuring customer service levels are maintained.
- Reviewing operations throughout the day and resolving any issues as required to ensure work is completed on time and to specification.
- Liaising with the evening manager to action reported issues from previous days' driver debriefs, ensuring problems are resolved promptly and efficiently.
- Daily reporting on operational performance to the Operations Manager.
- Liaising with the Customer Services Team and other staff as required to ensure that customers' requirements are met and that the company maintains their high level of customer satisfaction.
- Monitoring employee performance including absence management, welfare meetings, performance management and appraisals.
- Carrying out driver induction training including H&S, manual handling training and periodic product/service training.
- Working pro-actively as part of the management team to promote and lead by example of best practice with regards to customer service, health and safety, data protection and performance.
- A commitment to continuous improvement of operational performance within the business.
- Recording, reviewing and reacting to operational KPIs in conjunction with the Operations Manager.
- Monitoring processes and procedures to review performance and improvement.
Essential Skills Required:
- High level of competence with MS Office applications.
- Proficient in the use of both cloud and local based IT Systems.
- Knowledge of Database systems and Processes.
- Professional approach with good communication skills.
- A commitment to training and coaching staff to perform at their best.
- Able to motivate staff and manage performance improvement.
- Able to assist with writing standard operating procedures and risk assessments.
- A commitment to H&S and Data protection and acting as a role model in best practice/compliance.
Desirable:
- At least 2 years experience in logistics/despatch management, or 2 years minimum experience in a customer service or production within a relevant business/industry.
- Able to demonstrate competence in excel formulas and relational database interrogation.
- Familiar with online route scheduling software.
- Experience in performance reviews, staff training and motivating staff.
- Experience of HR and Personnel management.
- Experience of the print, logistics, mail production, or postal industry.
Skills: Management, Logistics, Print, Mailing, Fleet Management.
Assistant Operations Manager in Lisburn employer: PostalSort Ltd
Postal Group is an exceptional employer, offering a supportive and innovative work environment in the heart of the Titanic Quarter. With a commitment to employee growth and development, we provide comprehensive training and opportunities for advancement within our close-knit team of over 70 staff. Enjoy a balanced work-life schedule with no weekend shifts, while contributing to our mission of delivering outstanding mailing solutions across Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager in Lisburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Postal Group. You never know who might give you the inside scoop or even refer you for the Assistant Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its operations. Understand their mailing solutions and how they serve their clients. This will show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to logistics and team management. We want to hear how you can motivate staff and improve performance, so have some examples ready to share!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our innovative team at Postal Group.
We think you need these skills to ace Assistant Operations Manager in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Operations Manager role. Highlight your experience in logistics, customer service, and any relevant management skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your commitment to operational excellence and customer satisfaction.
Showcase Your Skills:Be sure to highlight your proficiency with MS Office and any experience with cloud-based systems. If you've got experience in performance reviews or staff training, let us know! We love candidates who are ready to motivate and lead.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PostalSort Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Postal Group thoroughly. Understand their services, values, and how they operate within the mailing solutions industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Management Skills
As an Assistant Operations Manager, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you can apply these skills at Postal Group.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially related to logistics and operations. Think of scenarios where you had to make quick decisions or handle unexpected issues. Practising these responses will help you feel more confident during the interview.
✨Highlight Your Commitment to Health and Safety
Given the importance of health and safety in this role, be prepared to discuss your understanding of relevant policies and procedures. Share any experiences where you've implemented safety measures or trained staff on compliance, showing that you take this responsibility seriously.
