At a Glance
- Tasks: Support customers via phone and email, process orders, and assist with stock management.
- Company: Established NI-based company with over 35 years of experience.
- Benefits: 29 days holiday, free parking, pension scheme, and full training provided.
- Other info: Potential for future opportunities in a growing business.
- Why this job: Join a friendly team and gain valuable customer service experience.
- Qualifications: 4 GCSEs including English and Maths, plus 1 year in customer service.
The predicted salary is between 24000 - 28000 € per year.
We have a great opportunity for you to join our team as a customer service administrator. You will be working Monday to Friday 9-5pm in our offices in the Titanic Quarter BT3. Our company is NI based and has been established for over 35 years.
You will work as part of a small office team providing support to customers over the telephone, responding to emails, processing orders as well as assisting with management of stock and helping with sales support and onboarding customers to use our services. Additional duties could be incorporated in this role for those meeting desirable criteria below.
Essential Criteria- At least 4 GCSEs including English and Maths
- Able to communicate effectively by email and telephone in English
- At least 1 year experience working in a customer service / office administration role
- Confident and capable interacting with clients including discussing pricing
- Experienced and capable using computer systems and Microsoft Word, PowerPoint, Outlook and able to update customer records with accuracy
- Confident generating simple reports and data sheets in Excel
- Reliable and trustworthy
- Able to manage multiple tasks and prioritise effectively
- Capable of liaising effectively with other departments to resolve customer queries
- High level of accuracy and attention to detail including numeracy
- Solutions focused, committed to process improvement and high level of customer care
- Able to work well as part of a team
- Driving License
- Comfortable making visits to customers to solve problems / make deliveries / collections
- Previous experience of warehousing / stock control systems
- Previous experience in account management and / or in sales
- Experience taking meeting minutes / updating written procedures
- Experience in delivering customer training / writing reports
Full training and support will be provided. This is a fixed term position, but as an expanding business there would likely be other opportunities arising with our company in the future. You will receive 29 days holidays in your first year, we have free on-site parking, we offer pension via Nest, as well as a friendly and supportive working environment. Our offices are also close to train/bus routes.
Postal Group is an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, veteran status, sexual orientation or any other characteristic protected by law. Postal Group are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone. Should you require any reasonable accommodations to apply or interview please contact us.
Customer Services Adminstration employer: PostalSort Ltd
Join Postal Group, a well-established company in the Titanic Quarter with over 35 years of experience, where you will thrive in a supportive and inclusive work environment. As a Customer Services Administrator, you'll enjoy a range of benefits including 29 days of holiday, free on-site parking, and opportunities for professional growth within an expanding business. Our commitment to equality and a friendly team culture makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Adminstration
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experience where you successfully managed multiple tasks at once. This will demonstrate your capability to handle the demands of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team!
We think you need these skills to ace Customer Services Adminstration
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, and make sure to mention any specific experiences that relate to the job.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or how you present your experiences, we want to see that you can connect with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at PostalSort Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like processing orders and managing stock. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone or via email. This will showcase your ability to handle queries confidently.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved processes. Be ready to discuss these during the interview, as it shows you're solutions-focused and committed to high levels of customer care, which is essential for this position.
✨Be Ready to Discuss Teamwork
This role requires working well within a small team. Prepare to share experiences where you've collaborated with others to achieve a common goal. Highlighting your ability to liaise effectively with different departments will show that you can contribute positively to their work culture.
