At a Glance
- Tasks: Support customers via phone and email, process orders, and assist with stock management.
- Company: Established NI-based company with over 35 years of experience.
- Benefits: Monday to Friday hours, supportive team environment, and immediate start.
- Other info: Opportunity for additional responsibilities and career growth in a friendly office setting.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: 4 GCSEs including English and Maths, plus 1 year in customer service or office admin.
The predicted salary is between 20000 - 25000 € per year.
Customer Service Administration (1 year Sickness cover) IMMEDIATE START
We have a great opportunity for you to join our team as a customer service administrator. You will be working Monday to Friday 9-5pm in our offices in the Titanic Quarter BT3. Our company is NI based and has been established for over 35 years. You will work as part of a small office team providing support to customers over the telephone, responding to emails, processing orders as well as assisting with management of stock and helping with sales support and onboarding customers to use our services.
Additional duties could be incorporated in this role for those meeting desirable criteria below.
Essential Criteria- At least 4 GCSEs including English and Maths
- Able to communicate effectively by email and telephone in English
- At least 1 years experience working in a customer service / office administration role
- Confident and capable interacting with clients including discussing pricing
- Experienced and capable using computer systems and Microsoft Word, Powerpoint, Outlook and able to update customer records with accuracy.
- Confident generating simple reports and data sheets in Excel
- Reliable and trustworthy
- Able to manage multiple tasks and prioritize effectively
- Capable of liaising effectively with other departments to resolve customer queries
- High level of accuracy and attention to detail including numeracy
- Solutions focused, committed to process improvement and high level of customer care
- Able to work well as part of a team
- Driving License
- Comfortable making visits to customer to solve problems / make deliveries / collections
- Previous experience of warehousing / stock control systems
Customer Services Adminstration JBLE1_NI in Belfast employer: PostalSort Ltd
Join our well-established NI-based company in the vibrant Titanic Quarter, where we pride ourselves on fostering a supportive and collaborative work environment. As a customer service administrator, you'll benefit from a Monday to Friday schedule, opportunities for professional growth, and the chance to make a meaningful impact within a small, dedicated team. With over 35 years of experience, we are committed to employee development and providing a rewarding workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Adminstration JBLE1_NI in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experience that highlight your customer service abilities. Think about times when you went above and beyond for a customer or solved a tricky problem.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Adminstration JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your past experiences align with what we’re looking for. Keep it friendly and professional!
Show Off Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any other relevant software. We love candidates who can hit the ground running, so let us know how you can contribute from day one!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PostalSort Ltd
✨Know Your Stuff
Make sure you brush up on the company’s background and the specifics of the role. Understand what customer service administration entails, especially in terms of handling queries and processing orders. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Be ready to discuss your experience with Microsoft Office, especially Excel, Word, and Outlook. Prepare examples of how you've used these tools in previous roles, particularly in generating reports or managing customer records. This will highlight your technical capabilities.
✨Practice Your Communication
Since the role involves a lot of interaction with customers, practice clear and confident communication. You might want to do a mock interview with a friend, focusing on how you would handle customer queries or discuss pricing. This will help you feel more at ease during the actual interview.
✨Demonstrate Team Spirit
Be prepared to talk about your experience working in a team. Share specific examples of how you’ve collaborated with others to resolve issues or improve processes. This will show that you’re not just a lone wolf but someone who can contribute positively to the office environment.
