At a Glance
- Tasks: Assist in managing operations for a leading mailing solutions company.
- Company: Join a local SME with over 35 years of experience in mailing services.
- Benefits: Enjoy a Monday to Friday schedule, competitive salary, and opportunities for growth.
- Other info: Dynamic work environment with a focus on continuous improvement and employee development.
- Why this job: Be part of an innovative team making a real impact in logistics and customer service.
- Qualifications: Strong communication skills and experience in logistics or customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 37.5 hrs per week Monday to Friday (No Weekends).
Postal Group is a local SME who has provided mailing solutions to businesses and public sector clients within NI for over 35 years. We operate NI's largest mailing house and collect mail from over 1000 private businesses each day in NI. Our fleet of over 20 vans and drivers operate across NI to collect and deliver mail which is then sorted at our depot in the Titanic Quarter each evening. We also operate a secure mail delivery service and provide bulk mail fulfilment. We employ just over 70 staff and are currently recruiting an Assistant Manager to join our innovative team.
In conjunction with and at the direction of the Operations Manager, you will assist with the management of appropriate resources to organise an efficient operation that delivers a service that meets and exceeds both customer and Company expectations. The Assistant Manager will deputise for the Operations Manager in his/her absence. The successful candidate will be a key point of contact with our drivers and production staff, providing daily monitoring, support and training.
As part of the management team, you will work towards operational excellence, ensuring high levels of customer satisfaction, minimising loss and wastage and ensuring adherence to health and safety policy and procedures.
Specific responsibilities include:
- Assisting with the efficient and effective route planning and fleet maintenance to ensure collections and deliveries are fulfilled on time and to specification.
- Assisting with scheduling and management of production in our mailing house.
- Carrying out daily briefings with drivers, print and production staff ensuring all equipment and materials required are provided and that work requirements are understood.
- Commitment to ensuring customer service levels are maintained.
- Reviewing operations throughout the day and resolving any issues as required to ensure work is completed on time and to specification.
- Liaising with the evening manager to action reported issues from previous days' driver debriefs, ensuring problems are resolved promptly and efficiently.
- Daily reporting on operational performance to the Operations Manager.
- Liaising with the Customer Services Team and other staff as required to ensure that customers' requirements are met and that the company maintains their high level of customer satisfaction.
- Monitoring employee performance including absence management, welfare meetings, performance management and appraisals.
- Carrying out driver induction training including H&S, manual handling training and periodic product/service training.
- Working pro-actively as part of the management team to promote and lead by example of best practice with regards to customer service, health and safety and data protection and performance.
- A commitment to continuous improvement of operational performance within the business.
- Recording, reviewing and reacting to operational KPIs in conjunction with the Operations Manager.
- Monitoring processes and procedures to review performance and improvement.
Essential Skills Required:
- High level of competence with MS Office applications.
- Proficient in the use of both cloud and local based IT Systems.
- Knowledge of Database systems and Processes.
- Professional approach with good communication skills.
- A commitment to training and coaching staff to perform at their best.
- Able to motivate staff and manage performance improvement.
- Able to assist with writing standard operating procedures and risk assessments.
- A commitment to H&S and Data protection and acting as a role model in best practice/compliance.
Desirable:
- At least 2 years experience in logistics/despatch management, or 2 years minimum experience in a customer service or production within a relevant business/industry.
- Able to demonstrate competence in excel formulas and relational database interrogation.
- Familiar with online route scheduling software.
- Experience in performance reviews, staff training and motivating staff.
- Experience of HR and Personnel management.
- Experience of the print, logistics, mail production, or postal industry.
Skills: Management, Logistics, Print, Mailing, Fleet Management.
Assistant Operations Manager employer: PostalSort Ltd
Postal Group is an exceptional employer, offering a supportive and innovative work environment in the heart of the Titanic Quarter. With a commitment to employee growth and development, we provide comprehensive training and opportunities for advancement within our dedicated team of over 70 staff. Enjoy a healthy work-life balance with no weekend shifts, while contributing to our mission of delivering outstanding mailing solutions to businesses across Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Postal Group. You never know who might give you the inside scoop or even refer you for the Assistant Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its operations. Understand their mailing solutions and how they serve their clients. This will show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to logistics and team management. We want to hear about your experience in motivating staff and ensuring operational excellence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our innovative team at Postal Group.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Operations Manager role. Highlight your experience in logistics, customer service, and any relevant management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your commitment to operational excellence and customer satisfaction.
Showcase Your Skills:Be sure to highlight your proficiency with MS Office and any experience with cloud-based systems. If you've got experience in route planning or fleet management, let us know! We love candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at PostalSort Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Postal Group thoroughly. Understand their services, values, and how they operate within the mailing solutions industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Assistant Operations Manager, you'll be expected to lead and motivate staff. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your commitment to training and coaching, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially related to logistics and operations. Think of scenarios where you've had to resolve issues quickly or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Tech Savviness
Since the role requires proficiency in MS Office and database systems, be prepared to discuss your experience with these tools. If you have experience with online route scheduling software or any relevant IT systems, make sure to mention it. This will show that you're ready to hit the ground running.
