Customer Services Administration TLNT1_NI in Belfast

Customer Service Administration (Stock, Orders, Sales Support) Hours: 37.5 hours, Monday to Friday 9am-5pm IMMEDIATE START AVAILABLE We have a great opportunity for you to join our team as a customer service administrator. You will be working from our offices in the Titanic Quarter BT3. Our company is NI based and has been established for over 35 years. You will work as part of a small office team providing support to customers over the telephone, responding to emails, processing orders as well as assisting with management of stock and helping with sales support and onboarding customers to use our services. Additional responsibilities can be incorporated in this role for those meeting higher level criteria below. Essential Criteria At least 4 GCSEs including English and Maths Able to communicate effectively by email and telephone in English At least 1 years experience working in a customer service / office administration role Confident and capable interacting with clients including discussing pricing Experienced and capable using computer systems and Microsoft Word, Powerpoint, Outlook and able to update customer records with accuracy. Confident generating simple reports and data sheets in Excel Reliable and trustworthy Able to manage multiple tasks and prioritize effectively Capable of liaising effectively with other departments to resolve customer queries High level of accuracy and attention to detail including numeracy Solutions focused, committed to process improvement and high level of customer care Desirable Criteria: Driving License and own car Comfortable making occasional visits to customers to solve problems /make deliveries/collections (not required very often, mileage will be paid or pool car used) Previous experience of warehousing / stock control systems Experience using Excel / working with data /calculating estimates Experience using Publisher Previous experience in account management and / or in sales Experience taking meeting minutes / updating written procedures Experience in delivering customer training / writing reports Experience in postal, print, packaging, dispatch or similar relevant industry. Full training and support will be provided. We have free on-site parking, we offer pension via Nest, as well as a friendly and supportive working environment. Our depot is close by to train station / bus stops. Postal Group is an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, veteran status, sexual orientation or any other characteristic protected by law. Postal Group are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone. Should you require any reasonable accommodations to apply or interview for this role please email Stephanie Church. Skills: order processing, customer service, sales support, Benefits: paid holidays, pension, free parking, training, TLNT1_NI