At a Glance
- Tasks: Lead and manage the IT service desk while ensuring top-notch support for users.
- Company: Join a Certified B Corp focused on redefining financial inclusion in the UK.
- Benefits: Competitive salary, social impact work, and opportunities for personal growth.
- Other info: Based in Manchester, this role offers a chance to drive continuous improvement.
- Why this job: Make a real difference while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in IT service desks and strong leadership abilities are essential.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a driven and hands-on Helpdesk Team Lead to take ownership of our IT service desk and shape the front door to IT across the business. Based in the heart of Manchester, this is an opportunity to join a Certified B Corp with a genuine social purpose, helping redefine financial inclusion for UK homeowners.
In this player-coach role, you'll own the day-to-day performance of the helpdesk, ensuring incidents and requests are effectively logged, prioritised, and resolved. You'll act as the primary escalation point for complex issues, lead during major incidents, and take full ownership of SLA performance. Balancing competing priorities in real time, you'll ensure a consistent, high-quality service while driving continuous improvement through trend analysis, reporting, and process optimisation.
You’ll bring strong experience from IT service desk environments, with the ability to lead from the front while developing your team. A solid understanding of ITIL practices, confidence managing SLAs, and the ability to make decisions under pressure are essential. If you're ready to take ownership, lead a team, and make a real impact, we'd love to hear from you.
IT Helpdesk Team Lead (IT Service Desk in Manchester employer: Postaladdress Uk
Join a dynamic and purpose-driven team in the heart of Manchester, where your leadership as an IT Helpdesk Team Lead will directly contribute to redefining financial inclusion for UK homeowners. As a Certified B Corp, we prioritise a supportive work culture that fosters employee growth and continuous improvement, offering you the chance to make a meaningful impact while enjoying a collaborative environment and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Team Lead (IT Service Desk in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies like ours. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT service desk management. We want to see how you handle real-life situations, so think about examples from your past experiences that showcase your leadership and problem-solving skills.
✨Tip Number 3
Showcase your passion for continuous improvement! When discussing your experience, highlight how you've driven process optimisation or improved service delivery in previous roles. This aligns perfectly with our mission of redefining financial inclusion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team and making an impact in the IT service desk space.
We think you need these skills to ace IT Helpdesk Team Lead (IT Service Desk in Manchester
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let your enthusiasm for IT shine through! We want to see how your experience aligns with our mission and how you can contribute to redefining financial inclusion. Make it personal and relatable!
Highlight Leadership Experience:As a Helpdesk Team Lead, your leadership skills are crucial. Be sure to showcase any previous experience leading teams or projects. We love seeing examples of how you've motivated others and driven performance in past roles.
Be Specific About Your Skills:Don’t just list your skills; give us the details! Talk about your experience with ITIL practices, managing SLAs, and handling complex issues. The more specific you are, the better we can understand how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Postaladdress Uk
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in managing SLAs and improving service delivery.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you’ve successfully led a team through challenges or improved performance. This role is all about balancing hands-on work with leading a team, so demonstrate how you can do both.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills under pressure. Practice articulating your thought process clearly, especially when it comes to prioritising incidents and managing major incidents.
✨Highlight Continuous Improvement Initiatives
Come prepared with examples of how you've driven continuous improvement in previous roles. Discuss any trend analysis or reporting you've done that led to better processes or enhanced service quality, as this will resonate well with their focus on optimisation.
