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For Companies At a Glance
- Tasks: Help customers manage financial arrears and set up fair repayment plans.
- Company: Join Capital on Tap, a leading financial platform for small businesses.
- Benefits: Competitive salary, private healthcare, generous holiday, and wellness budget.
- Other info: Dynamic, inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's financial lives while growing your career.
- Qualifications: Experience in collections and strong communication skills required.
The predicted salary is between 27000 - 34000 £ per year.
In this role, you will work directly with customers to help them manage financial arrears by setting up fair repayment plans while ensuring compliance with relevant laws and policies. You'll be an empathetic and professional communicator, striving to resolve issues with patience and persistence.
Responsibilities
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritise multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
Qualifications
- Collections experience within financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
About Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we are a financial platform – not just a credit card company. We offer a best‑in‑class business credit card, SME‑focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity.
Benefits
- Salary range £27,000 – £34,000 depending on experience
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Collections Officer employer: Postaladdress Uk
Contact Detail:
Postaladdress Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capital on Tap. Understand their mission and values, and think about how your experience as a Collections Officer aligns with their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written communication, try role-playing difficult conversations with a friend or family member. This will help you feel more confident when discussing repayment plans and handling customer complaints.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've successfully managed challenging customer interactions in the past. Think about specific situations where you negotiated repayment plans or resolved conflicts effectively.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your collections experience and how you can contribute to our mission of supporting small businesses.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Officer role. Highlight your relevant experience in financial services and showcase your strong communication skills. We want to see how you can bring your unique flair to our team!
Showcase Your Empathy: In your written application, emphasise your ability to handle challenging customer interactions with patience and professionalism. Share examples of how you've resolved conflicts effectively in the past. We value empathy and want to know how you connect with customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Collections Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Postaladdress Uk
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Officer and the specific responsibilities it entails. Familiarise yourself with relevant laws like GDPR, FCA, and FDCPA, as well as the company's mission and values. This will show that you're genuinely interested and prepared.
✨Practice Empathy
Since this role involves dealing with customers in financial distress, practice how to communicate empathetically. Think about how you would feel in their situation and prepare responses that reflect understanding and patience. Role-playing difficult conversations can help you feel more confident.
✨Showcase Your Communication Skills
Be ready to demonstrate your strong verbal and written communication skills during the interview. Prepare examples of how you've successfully managed challenging customer interactions in the past. Highlight your ability to adapt your communication style across different platforms like email and SMS.
✨Stay Organised and Prioritise
The job requires juggling multiple tasks while maintaining high-quality standards. During the interview, discuss your time management strategies and how you prioritise tasks. You might even want to share a specific example of a time when you successfully handled competing priorities.