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- Tasks: Provide top-notch customer support via phone and email while managing orders and repairs.
- Company: Join a growing UK business at an exciting stage of development.
- Benefits: Competitive salary, supportive environment, and long-term development opportunities.
- Why this job: Enjoy a varied role with responsibility and the chance to make a real impact.
- Qualifications: Experience in customer support and strong attention to detail required.
- Other info: Office-based role in Wakefield with a proactive and friendly team.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Location: Wakefield
Salary: £30,000 – £32,000 per annum
Hours: Mon-Fri 9am-5pm
We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity. The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required.
Key Responsibilities- Manage inbound customer enquiries via phone and email, providing clear and professional support
- Process customer orders accurately and efficiently
- Issue payment requests and follow up where required
- Prepare, pack, and dispatch customer orders and returns
- Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales
- Carry out minor adjustments or basic checks on products where required
- Handle returns, exchanges, and warranty queries in line with company procedures
- Maintain accurate records of orders, repairs, and customer interactions
- Keep CRM and order management systems fully up to date
- Liaise with internal teams to ensure smooth order fulfilment and service turnaround
To be successful as a Customer Support Coordinator, you will ideally have:
- Previous experience in a customer support or customer service role (phone/email-based)
- Strong attention to detail and administrative accuracy
- Experience processing orders and updating CRM or order management systems
- A practical mindset and confidence handling products or small components
- Clear, professional communication skills
- Ability to manage multiple tasks and prioritise effectively
- Organised, reliable, and proactive
- Calm, professional, and solutions-focused
- Comfortable working independently and as part of a small team
- Takes ownership of tasks and follows them through to completion
- Salary of £30,000 – £32,000
- Full-time, office-based role in Wakefield
- Varied position combining customer support, administration, and coordination
- Opportunity to join a business at a key stage of growth
- Supportive working environment with long-term development opportunities
This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.
Customer Support Coordinator in Wakefield employer: POST recruitment
Contact Detail:
POST recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator in Wakefield
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of the Customer Support Coordinator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in joining their team.
We think you need these skills to ace Customer Support Coordinator in Wakefield
Some tips for your application 🫡
Show Off Your Customer Support Skills: When you're writing your application, make sure to highlight any previous experience in customer support roles. We want to see how you've handled customer enquiries and provided solutions, so share specific examples that showcase your skills!
Be Detail-Oriented: Since this role requires strong attention to detail, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to manage tasks accurately, just like you would in the role!
Communicate Clearly: Your written communication skills are crucial for this position. Use clear and professional language in your application to demonstrate your ability to communicate effectively, just as you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at POST recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Soft Skills
Since soft skills are crucial for this role, be prepared to discuss examples of how you've demonstrated qualities like organisation, attention to detail, and effective communication in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview, especially related to customer support and order processing. Think about how you would handle common situations, such as a difficult customer or a mix-up with an order. Practising these responses can help you feel more at ease when discussing them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's growth plans, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
