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- Tasks: Deliver five-star service by managing customer queries across various channels.
- Company: Fast-paced online retail business in the fashion and lifestyle sector.
- Benefits: Competitive salary of £30,000, with opportunities for career progression.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in ecommerce customer service and strong communication skills.
- Other info: Great chance to grow into a commercial role within a thriving brand.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Customer Experience Advisor – Fashion & Lifestyle Ecommerce Are you a Customer Experience Advisor with a passion for fashion, ecommerce, and delivering five-star service? A fantastic opportunity has arisen to join a fast-paced online retail business as a Customer Experience Advisor, working full-time from their office in Leeds. This is a permanent, office-based role paying £30,000 per annum, ideal for someone with experience in ecommerce customer service, a strong understanding of online retail operations, and the ambition to progress into a commercial role. About the Role: As a Customer Experience Advisor, you will act as the frontline connection between the business and its customers – handling queries across phone, email, website chat, and social media channels including Instagram, Facebook, and TikTok. You’ll manage orders, returns, refunds, and complaints, all while upholding a five-star customer experience. You will also work closely with internal teams such as buying, logistics, and commercial to ensure stock accuracy, delivery updates, and product availability are communicated effectively to customers. Key Responsibilities: * Handle inbound customer queries via phone, email, website chat, and social media * Process customer orders, returns, exchanges, and refunds efficiently * Resolve delivery issues and manage complaints with empathy and professionalism * Monitor and respond to online reviews, maintaining the company’s 5-star reputation * Collaborate with internal teams on stock, delivery timelines, and customer feedback * Provide a seamless, personalised experience across all digital touchpoints * Support the wider commercial team with insights into customer behaviour and service trends About You: * Proven experience in a similar customer service or customer experience role, ideally within an ecommerce or online retail environment * A strong understanding of how an ecommerce business operates * Confident communication skills – both written and verbal * The ability to manage social media queries in a professional tone * Exceptional attention to detail and problem-solving skills * Experience handling complaints and delivering positive resolutions * A keen interest in fashion, lifestyle products, and the broader retail landscape * A proactive, team-oriented attitude with the desire to grow into a commercial role This is a brilliant opportunity for a driven Customer Experience Advisor who wants to contribute to a growing brand while gaining exposure to the commercial side of a fast-moving online retail business. This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details
Customer Experience Advisor employer: POST recruitment
Contact Detail:
POST recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various channels, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your passion for fashion and ecommerce! During interviews, share your insights on current trends or your favourite brands. This not only highlights your enthusiasm but also demonstrates your knowledge of the industry.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion: Let your love for fashion and ecommerce shine through in your application. We want to see how your interests align with our brand, so don’t hold back on sharing what excites you about the industry!
Tailor Your Experience: Make sure to highlight your relevant experience in customer service, especially in ecommerce. We’re looking for specific examples of how you've handled queries or resolved complaints to show us you're the right fit.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We value communication skills, so let your personality come through while keeping it polished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Customer Experience Advisor!
How to prepare for a job interview at POST recruitment
✨Know Your Fashion and Ecommerce
Brush up on the latest trends in fashion and ecommerce before your interview. Being able to discuss current styles or popular online shopping behaviours will show your passion for the industry and help you connect with the interviewer.
✨Master Customer Service Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints, and be ready to share specific examples from your past experience that highlight your problem-solving skills.
✨Familiarise Yourself with Social Media Channels
Since you'll be managing queries across platforms like Instagram and TikTok, make sure you understand how these channels work. Be prepared to discuss how you would engage with customers on social media and maintain a professional tone while doing so.
✨Show Your Team Spirit
This role involves collaboration with various internal teams, so be ready to talk about your teamwork experiences. Share examples of how you've worked with others to achieve a common goal, and express your enthusiasm for contributing to a team-oriented environment.