Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Core Trading Platform & Product Architecture
Contract Type: 12 month FTC
Working pattern: Hybrid
Location: London
Closing Date: 29th October 2026
What to expect
The Lead Technical Writer is a key member of the Enterprise Architecture team, responsible for the documentation of functional strategies, always modelling the Post Office behaviours and demonstrating a Postmaster first mindset.
The Lead Technical Writer will:
- standardise tools and ways of communicating, along with processes
- work closely with service managers, technology leaders and senior stakeholders to resource teams and resolve problems
- promote the discipline of technical writing
- keep up to date with industry changes
They will drive a culture of inclusion, continuous improvement, and high performance across their teams, to drive decision-making across technology.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/8 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
for a detailed overview of our benefits
What you’ll need to succeed
The key knowledge, experience and skills required are:
- Significant experience as a Technical Writer within an architecture or technology organisation, supporting large-scale business transformation initiatives.
- Experience documenting complex distributed systems and enterprise platforms.
- Proven ability to work with software engineers, architects, product managers, and operational teams.
- Experience implementing documentation governance frameworks.
- Exceptional written and verbal communication skills.
- Ability to translate complex technical concepts into clear and accessible documentation.
- Strong stakeholder management and influencing skills.
- Excellent organisational and information structuring capabilities.
- Strong analytical and problem-solving skills.
- High attention to detail and commitment to quality.
- Ability to work independently while managing multiple priorities.
- Passion for documentation excellence and continuous improvement.
- Familiarity with architecture frameworks such as TOGAF and modelling standards such as UML.
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Technical Writer employer: Post Office
As a Customer-Centric Post Office Counter Clerk in Bromsgrove, you will be part of a supportive team that values friendly service and community engagement. We offer flexible shifts to accommodate your lifestyle, comprehensive training to enhance your skills, and opportunities for personal growth within a welcoming work culture that prioritises employee well-being and development.
