Support Advisor

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Salary: Starting from £25,417.82 per year

Grade: PO

Contract Type: Permanent

Location: Chesterfield, S49 1PF

What to expect

As a Support Advisor within our Branch Support Centre you will be the first point of contact for all Postmaster queries. By showing a passion for resolution and showing Postmasters empathy by truly listening to them and putting yourself in their shoes, you’ll effectively deliver consistently high levels of Postmaster satisfaction via all contact channels

You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.

Our Branch Support Centre is the gateway to a truly fantastic career within Post Office as you receive a 1st class 6 week training programme on arrival followed by continual development and genuine career opportunities throughout your time with us.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• Automatic salary increases after year 1 and year 2!
• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office \’Everybody\’s Business\’. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Someone with a passion for Customer Service with a great telephone manner
• IT literacy ideally with Microsoft packages
• Have the flexibility to work on a rota covering Monday to Friday 8am-7.30pm and on average 1-2 Saturdays per month

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that\’s constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we\’re looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you\’re inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

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