At a Glance
- Tasks: Support and enhance the ServiceNow platform, focusing on incident management and service delivery.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Enjoy 25 days annual leave, generous pension, healthcare, and ongoing development opportunities.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Make a real impact in a dynamic environment while supporting essential community services.
- Qualifications: 3+ years as a ServiceNow Administrator with strong incident management skills.
The predicted salary is between 40000 - 50000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: 2A
Reporting Line: ServiceNow Platform Support Manager
Contract Type: Permanent
Location: London, Wood Street
Closing Date: 29/05/2026
What to expect:
As a ServiceNow Administrator, you will play a key role in supporting our transformation by ensuring the stability, reliability, and continuous improvement of the ServiceNow platform, with a strong focus on Incident Management. Provide day-to-day support for ServiceNow, delivering high-quality service in a fast-paced, incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities.
Key responsibilities:
- ServiceNow ITSM administration (Incident Management focus)
- Incident/problem resolution
- Security & access control
- Small platform changes, upgrades & deployments
- Reporting & MI
- Knowledge management
- Collaboration with internal and external teams
What we can do for you:
- 25 days annual leave, increasing with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months’ service
- Employee Assistance Programme and benefits platform
- Ongoing learning and development opportunities
We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer. At Post Office, everyone’s contribution matters — that’s how we build Everybody’s Business.
What you’ll need to succeed:
- 3+ years’ experience as a ServiceNow Administrator
- ServiceNow Certified System Administrator (CSA)
- Strong hands-on experience supporting Incident Management
- Experience delivering small platform changes and maintaining platform stability
- Excellent prioritisation and multitasking skills, managing multiple competing demands
- Strong communication and customer service skills
- Experience with documentation, reporting, and operational MI
- Working knowledge of ITIL processes (ITIL certification desirable)
- JavaScript / ServiceNow scripting experience (desirable)
- Experience working with offshore teams or ServiceNow partners
- Knowledge Management experience within ServiceNow
About us:
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance:
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
ServiceNow Platform Admin employer: Post Office
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a competitive salary alongside a comprehensive benefits package that includes generous annual leave, pension contributions, and ongoing learning opportunities. Our vibrant work culture fosters collaboration and personal growth, making it an ideal environment for ServiceNow Administrators looking to make a meaningful impact in a community-focused organisation located in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Admin
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your Incident Management skills. Be ready to share specific examples of how you've tackled challenges in your previous roles. We want to see your problem-solving prowess!
✨Tip Number 3
Show off your ServiceNow knowledge! During interviews, discuss any small platform changes or enhancements you've implemented. This will highlight your hands-on experience and commitment to continuous improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ServiceNow Platform Admin
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ServiceNow, especially in Incident Management. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved platform stability or resolved incidents. We love seeing the impact you've made in previous roles!
Keep It Clear and Concise:We appreciate a well-structured application. Use bullet points and clear headings to make it easy for us to read through your experience and qualifications quickly.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our careers page. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Post Office
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around Incident Management. Be ready to discuss your hands-on experience and any small platform changes you've implemented. This will show that you're not just familiar with the platform but can also contribute to its stability and improvement.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved incidents in a fast-paced environment. Think about specific challenges you've faced and how you prioritised tasks to manage competing demands. This will demonstrate your ability to handle pressure and keep the platform running smoothly.
✨Communicate Like a Pro
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to collaborate with both internal teams and external partners. Being able to convey information clearly will set you apart from other candidates.
✨Get Familiar with ITIL Processes
Since working knowledge of ITIL processes is desirable, make sure you understand the basics and can discuss how they apply to ServiceNow. If you have any certifications, be sure to mention them. This shows that you’re serious about best practices in IT service management.
